Wfm Integration Consultant

6 months ago

Johannesburg, South Africa Boardroom Appointments Full time

**Minimum Requirements**:

- Matric
- At least 5 - 10 years experience in system integration and networking
- Preparing functional and technical solution design documents and Configuring and delivering the solution to the customer
- Experience with requirement gathering solution design and implementation
- Software design lifecycle management experience
- Microsoft operating systems and SQL database systems experience

**Advantageous Qualifications**:

- Tertiary IT qualification (Certificate / Diploma / Degree)
- Dell Boomi (Certification)
- Cloud (Certification)
- Microsoft certifications (Operational systems and database)

**Advantageous Knowledge**:

- Time and Labour management system experience
- Dell Boomi integration experience (UKG, HRIS and other 3rd party systems integration)
- Experience in 3-tier web-based technology
- SQL Reporting and Integration
- Cloud Technology Experience (AWS, Azure, GCP)
- Database Administration and Development (SQL and Oracle)
- Business Intelligence reporting
- Java Scripting
- Knowledge of Cloud computing
- Understanding of Labour Management systems
- UKG configuration experience
- SQL Reporting services
- Visual Studio
- Oracle
- Workforce Dimensions
- Dell Boomi

**Essential Knowledge**:

- Knowledge of Mobile technology
- Knowledge of various browsers
- Excellent customer relations skills
- Soft skills associated with effective customer communications and account management
- Ability to coordinate and organize / multi-tasks to achieve training vision
- Time management skills
- Windows server experience
- SQL
- Troubleshooting skills and incident management

**Other requirements**
- Must be willing to travel, locally and internationally to customer sites
- Must have own vehicle and drivers license****

**Responsibilities**:

- Understand the WFM blueprint and configure the system and its integration according to the customers requirements
- Design new business and system processes
- Define and guide customers on business processes and policies
- Create Technical and Functional design documents
- Facilitate the population of the blueprint
- Consult with and advise customers on best practice, industry standards and legislation compliance
- Solution craft complex requirements
- Engage with IT regarding any security related requirements
- Integrate WFM systems with customers systems:

- Liaise directly with customers 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration
- Facilitate integration testing
- Conduct Training for WFM customers and Internal requirements
- Conduct end user training with clients superusers
- Assist Project Management department with Project approach and planning
- Participate and contribute to project post-mortem meetings
- Work alongside Project Manager to ensure successful project closure and hand over
- Provide after sales support
- Provide end to end system support to clients (on-site and remote)
- Attend to assigned service calls promptly for optimum resolution
- Use the UKG global support system to log and resolve complex product issues
- Provide Help Desk support
- Provide root cause analysis upon customers request
- Constantly and proactively Learn about and understand the entire UKG integration product line
- Use the UKG On-line library as a source of technical information
- Use the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the world
- Stay abreast of changes that occur in UKG day-to-day business
- Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with mínimal direction
- Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel

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