Junior Change Manger
8 hours ago
One of our client is looking for Junior change manager in the IT Industry for a period of 12 months
**Request and incident day to day**
- Monthly ageing analysis for escalations
- Adhoc fixing of tickets incorrectly entered
- Investigating workflow issues
- Building and Maintenance of the Service delivery workflows
Examples
- Change request system from unauthenticated Line Manger to Exco Member and Delegates
- Build a KIOSK management and reporting system to MDM and Edge team requirements
- Collaborate with VN in changing VN teams from COE to VN
- Removal of redundant and unused fields
- Adhoc changes to workflows (Incident, Request, Change)
Add a new request
Add a new team
LAM exco teams and approval. workflow and structure of people to exco member
Working with HR and AD team to check and reallocate people in correct groups
FUTURE quarterly process to have Exco sign off teams members and roles allocated to members
Confluence and Jira Support
- Onboarding and offboarding of users in SA
- Giving and removing permissions
- Answering how to questions
- Raising incidents to Atlassian on system problems and issues
- IT OPS ITIL flows and diagrams
Move various process and flows documented in Excel +visio into Confluence and Draw I/O
Work with various Audit teams whenever they look at Change, Incident, Problem, Request.
Current level - Very capable to execute from a high level Business Analyst Spec (M Basnett), self motivated to complete work spaced or arriving through mail / Jira
Nice to have - Able to conceptualize purpose of ITIL workflows and build spec from scratch and debate with M Basnett on options and approach reasons
**Job Types**: Full-time, Temporary
Contract length: 12 months
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- IT OPS ITIL flows and diagrams: 3 years (preferred)
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