Claims Consultant

**Job description**:
To provide underwriting assistance to the Adviser and manage the claims process from start to finish.

**Responsibilities**:

- Liaising with and providing feedback to clients
- Handling client queries
- Claims Management - the daily claims process from capturing received claims to processing and closing claims
- Building and maintaining good working relationships with clients and internal stakeholders
- Bridging the gap between the office and insurance companies
- Recording details and information on the relevant systems
- Reporting
- Manage client retention and organic growth
- General office assistance and administration

**Minimum Requirements**:

- Grade 12
- Fully computer literate (MS Word, Excel, and Outlook)
- NQF Level 4 - Full qualification (short-term insurance) (Advantageous)
- RE5 (Advantageous)
- 1 - 2 years claims management experience

**Competencies**:

- Good verbal and written communication skills
- Good administration skills
- Excellent planning and organising skills
- Problem solving and analysis
- Time management skills
- Good negotiation skills
- Resilient with a good level of stress tolerance
- Highly client-focused with good interpersonal skills

**Education**:

- Diploma (required)

**Experience**:

- Motor Claims: 3 years (required)

**Language**:

- Afrikaans (preferred)

Ability to Commute:

- Durbanville, Western Cape (required)

Ability to Relocate:

- Durbanville, Western Cape: Relocate before starting work (required)