Emergency Controller
2 weeks ago
**_National Command Centre - (NCC) Emergency and Fire Controllers_**
**_ _**_ _**_Reporting to Wickus Pain_**
**KEY PERFORMANCE AREAS**:
- Good Communication skills, verbal and in writing
- Time Managements skills
- Attention to detail.
- Organizing skills
- Problem solving skills.
- Geographical knowledge
- Co-ordination with Internal and External Clients
- Submitting relevant daily / weekly / monthly reports as required by Senior Management.
- Collect relevant information.
- Working on an online database
**Minimum qualifications and experience**:
- Grade 12
- Own reliable transport
- Computer Literacy in MS Office
- Must be able to work under pressure.
- Work independently and within a team
- A minimum of one years’ experience in the Emergency Control Centre.
- Fluent in English
- No criminal record
- Min Grade C - PSIRA registered
- Fire Fighting Course Completed.
- Fireman experience or working in a fire department would be advantageous.
**ATTRIBUTES & CORE COMPETENCIES**:
- Ability to maintain confidentiality and handle office matters with utmost professionalism.
- Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
- Above average report writing skills.
- Organizing skills.
- Initiative skills.
- Time Management skills.
- Attention to detail.
- Team player.
- **
Job Spec**:
- The operator will be working a shift in the following pattern, 3 Day (5:45am - 18:00), 3 Night (17:45 - 06:00), 3 off.
- The operator will be dealing with emergency situations for inbound calls and signals. A Strong work ethic and the ability to multitask. Dealing with high pressure emergency situations.
- **_This job description may vary from time to time at management discretion._**
**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._
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