Case Management Officer

2 weeks ago


Randburg, South Africa Mshindi Consulting Full time

**Title**Case Management Officer

**Job Type**Permanent

**Salary**14000.00 - 15000.00

**Location**Gauteng - JHB North

**Description**

**Duties & Responsibilities**
- Monitor and account for stationery, consumable levels
- Attend to professional drafted correspondence, serving and courier documents
- Generate case management Reports when requested
- Assist at reception(front office) or other Case Manager’ when required,
- Book venues, Interpreters and Panelist for cases with proper notice in terms of DRC rules
- Capture and schedule cases and notify parties, manage effectively, correspondence with parties
- Case management and take instructions from Managing Commissioner and Senior Case Management Officer, where necessary
- Manage all DRC files in good professional order with all file notes and trails
- Maintain and update CMS and diaries in professional order
- Ensure non jurisdiction matters are transferred to the correct forum and notify parties
- Interpret cases when required.
- Manage venues and attendees in a professional manner
- Liaise with the CCMA, MIBCO and Labour Court/DOL professionally when required
- Manage referrals from the referred stage to the closed status on CMS maintaining regional efficiency and run required reports
- Oversee and complete SECT 143(3) Applications and maintain a register
- Screen referral documents and notify party if the referral is defective and advise on areas of remedy needed
- Allocate cases to Panelists and compile proper accounts for payment
- Handle complaints and queries professionally
- Receive and assist callers and visitors professionally and methodically
- Process agreement enforcement cases

**Knowledge/Experience/Skills/Requirements**
- Professional behavior essential (walk-inns, employees and employers, trade union officials and employers’ organisations as well as attorneys).
- Presentable and professional attitude, behavior, and demeanor
- Good verbal communication and excellent listening skills
- Ability to withstand pressure and provide above average services
- Must at all times be professional, diplomatic and assertive
- Ability to work independently and use initiative along with problem solving abilities
- Ability to hold professional relationships with stakeholders, i.e. Parties of the Council, Clients, and management team
- Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
- Must be a good team player and achieve objectives and comply with all directives as set out by the Managing Commissioner and the DRC
- Must be meticulous in carrying out tasks/instructions and be fully accountable for all work
- Must be patient and accommodating and be able to work independently if needed

**Requirements**:
**Qualifications**
- An appropriate grade 12 certificate and/ or equivalent academic qualification
- Computer Literacy
- Proficient in Official languages, including English and any of the official languages will be an advantage
- Knowledge of the Dispute Resolution Centre including the DRC rules and the compliance processes would be an added advantage
- Knowledge of the Case Management System would be an advantage
- Knowledge of Labour Relations Act would be an advantage
- Knowledge of the MIBCO collective agreement would be an advantage

**Job Types**: Full-time, Permanent

**Salary**: R13,000.00 - R15,000.00 per month

Ability to Commute:

- Vereeniging, Gauteng (required)

Ability to Relocate:

- Vereeniging, Gauteng: Relocate before starting work (required)



  • Randburg, South Africa Project Management Connection Full time

    **About**: To Project Manager manage medium to large projects and programmes of the company’s customers, as well as provide support and guidance to the project coordinators and project managers in the PMO where and when necessary. **Accountability**: - Personnel Responsibility: No - Direct Reports: No - Indirect Reports: No - Other Resources: No **Role...

  • IT Project Manager

    3 days ago


    Randburg, South Africa Boardroom Appointments Full time

    **Key purpose**: As a Project Manager, you will be responsible for leading projects and ensuring they are completed on time. You'll manage the IT department to ensure that all projects are managed efficiently and effectively, taking into account any project management software or other tools available. Your responsibilities will include: Leading team...


  • Randburg, South Africa CareerfinderZA Full time

    **Key Performance Area**: Provide continuous input towards improvement and optimisation of the operating system Support to Project / Business Development Conduct or approve preliminary yield assessments accurately and timeously based on the information provided Support in evaluating the technical business case and provide input to the plausibility of the...

  • IT Project Manager

    2 weeks ago


    Randburg, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking an IT Project Manager to join their team in Randburg on a contract basis. They offer stability, growth, attractive rates and a great working environment. Purpose As a Project Manager, you will be responsible for leading projects and ensuring they are completed on time. You'll manage the IT department to ensure that...


  • Randburg, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Senior Project Manager to join their team in Randburg on a contract basis. They offer stability, growth, attractive rates and a great working environment. Purpose To Evaluate, Scope and implement programs/ projects to agreed time, within cost and quality parameters, but not limited to this. To act as an advisor to...

  • Debtors Clerk

    3 days ago


    Randburg, South Africa Eaglerock Property Management Full time

    **Location**: Sundowner **Office** **Hours**: 8:30-4:30 **Start**: Immediately **Duties and Responsibilities** - Collection of outstanding levies through various methods of communication including but not limited to telephonic contact, sending of letters and handing over to attorneys for legal collection. - Administrative tasks including but not limited...

  • Candidate Attorney

    2 days ago


    Randburg, South Africa HRInsync Full time

    **Company** **Job Purpose** **Duties and Responsibilities** **GENERAL LEGAL SUPPORT** - Ensure the correct and FICA compliant on-boarding of clients with assistance from the support staff. - Handle incoming and outgoing electronic communications with clients on behalf of and under the supervision of the Attorney or Firm Principal. - Track correspondence...

  • IT Project Manager

    2 weeks ago


    Randburg, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking an IT Project Manager to join their team in Randburg on a contract basis. They offer stability, growth, attractive rates and a great working environment. Purpose As an IT Project Manager, you'll be responsible for the smooth running of all computer-related projects and systems within the company. You will manage...


  • Randburg, South Africa Educor Full time

    **Student Journey Officer (JB4049)**: Randburg, Gauteng - Education - Student Journey Officer (JB4049) Randburg Market Related The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both...

  • Estate Manager

    4 days ago


    Randburg, South Africa THJ Consulting Full time

    Rand Park High School, a leading co-educational high school, based in Randburg, Gauteng, requires a full-time, live-in Estate Manager to lead and oversee all aspects of the School property’s upkeep, care, maintenance, security, health and safety and facilities management. Additionally, to maintain refurbishments and other building advancements in terms of...

  • Network Administrator

    Found in: Talent ZA C2 - 3 weeks ago


    Randburg, South Africa Phaki Personnel Management Services Full time

    Reporting to the ICT Manager, the position will be responsible for installing, maintaining, and upgrading any software or hardware required to efficiently run a computer network.Degree or a three-year Diploma in Information Technology (IT) or related fields.5+ years’ experience in the field handling network and ICT security.Certification for Cisco...


  • Randburg, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: **Diary management**: maintains Company's appointment schedules by planning and scheduling meetings, conferences, teleconferences, etc. Coordination and management of Company's diaries and communications ensuring high level organisational activities operate efficiently and effectively to support business...


  • Randburg, South Africa CareerfinderZA Full time

    Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities. **Key Performance Area**: Calculate stock takes Reconciliation of monthly reports Answer and direct phone calls Plan meetings and take detailed minutes Assist in the...


  • Randburg, South Africa Educor Full time

    Student Journey Officer (JB4049) Randburg Market Related The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both administrative and functional support to the campus to ensure quality...


  • Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Lead...


  • Randburg, South Africa Lumacon Air Conditioning Full time

    The Health and Safety Officers role will be to facilitate and maintain compliance with occupational health and safety (OHS) guidelines to prevent risks and hazards. - Develop, implement & improve the Health & Safety plans programmes & procedures - Conduct risk assessment and enforce preventative measures - Review existing policies and measures and update...


  • Randburg, South Africa RJPersonnel Full time

    2years - Administration and Office Support - Liaising with venues and various other service operators to ensure excellent service delivery - Update all transactions accurately into the database and excel schedules - Keep on top of all booking deadlines for deposits, balance payments - Ensure payments are received from clients in good time to meet deadlines -...

  • QA Tester

    Found in: Talent ZA C2 - 3 weeks ago


    Randburg, South Africa Scitech Placements Full time

    We are seeking a detail-oriented Quality Assurance Tester to help maintain high standards of software quality, Sandton (On-site)Responsibilities:Collaborate with the team of developers to understand software functions.Develop and execute test plans to ensure software quality.Identify, analyze, and document software defects.Conduct regression testing and...


  • Randburg, South Africa PSG Konsult Full time

    Company industry: Financial Services Job location: Randburg, Gauteng Career level: Junior Employment status: Full Time Qualification: Matric Years of experience: 3 - 5 years PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In...

  • Lead Solution Analyst

    2 weeks ago


    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...