Enquiry & Quotes Expert - Senior Consultant

4 weeks ago

Cape Town, South Africa ABC Worldwide Full time
Role Summary
The Enquiry and Quote Experts are product and systems super users with sales consultation experience. They play a vital supporting role to the Sales Experts and are highly efficient administrators who can work under pressure and deliver fast turnaround when qualifying leads and when working on requotes for the Sales Experts. Within their role, they learn more expertise and knowledge from the Sales Experts who coach them through the various itineraries, to quote as matched to the client’s requirements.

Key Areas of Responsibility
  • Quoting and prequalification of leads
    • Prequalification of all low intent leads (C’s and D’s) to convert to A/B leads – dealing directly with the client
    • Handover of qualified high intent leads to sales experts within the pod
    • Facilitate quote amendments and new options for Sales Experts including flight requests, bookings, changes / updates
    • Client relationship building during the qualifying process
    • Source rates, complete fast track forms and liaise with Production should rates or specials not be available in Baz
    • Request quotes from third parties
  • Knowledge sharing
    • Work closely with all pod members to share knowledge Role Profile – Enquiry and Quote Expert
  • Growth and Development
    • Attend inhouse destination and product training in order to create appropriate quote options

Qualifications
  • Matric
  • Diploma in travel and tourism
  • Degree in travel and tourism (desirable)

Experience
  • Minimum of 3-5 years Travel Industry experience
  • Minimum of 2 – 5 years of sales experience
  • Professional email and telesales communication
  • Experience working on CRM systems, including quoting and publishing itineraries for clients (Advantageous)
  • Expert knowledge on how to use our quoting system, Bazaruto, to its full capacity (Essential)

Skills & Competencies
  • Deciding and initiating action
  • Persuading and influencing
  • Presenting and communicating
  • Planning and organising
  • Working with people
  • Exceptional written and verbal communication skills
  • Learning and researching
  • Delivering results and meeting customer expectations
  • Adapting and responding to change
  • Coping with pressure and setbacks
  • Exceptional client service skills
  • Exceptional prospect conversion skills
  • Multi-tasking
  • Knowledge of and passion for Africa and safari holiday destinations
  • Seamless administration and organizational skills
  • Numerical literacy
  • Computer and software literate (MS Word suite, CRM systems, Google, etc.).

Attributes and Behaviour
  • Results orientated and target driven
  • People-focused
  • Accountable
  • Innovative
  • Respectful
  • Excellence
  • Integrity
  • Adaptable
  • Confident
  • Independent
  • Proactive
  • Team Player
  • Agile

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