Housekeeping Manager
4 months ago
Kendrick Recruitment is delighted to present a prestigious opportunity for an experienced Housekeeping Manager to join a world-class lodge nestled in the heart of the Greater Kruger region. This role offers the perfect blend of luxury hospitality and breathtaking natural beauty.
**Position**: Housekeeping Manager
**Location**: Outskirts of Hoedspruit
**Salary**: Competitive, Based on Experience
**Key Responsibilities**:
- ** Daily Operations**: Oversee the housekeeping and laundry departments, ensuring the highest standards of cleanliness and service.
- ** Service Excellence**: Maintain and exceed the lodge’s 5-star service levels, from room preparation to guest interactions.
- ** Stock & Inventory**: Manage stock control and ordering to ensure a seamless operational flow.
- ** Team Leadership**: Supervise and motivate a team of housekeepers and laundry staff, fostering a positive and productive environment.
- ** Guest Interaction**: Communicate effectively with guests and staff, addressing any concerns and ensuring exceptional service.
- ** Event Hosting**: Assist with hosting meals and special occasions, ensuring high standards are upheld.
- ** Room Inspections**: Conduct room checks, assist with guest check-ins, and ensure memorable guest experiences.
- ** Attention to Detail**: Ensure all special requests, room setups, and housekeeping services are executed to perfection.
**What We’re Looking For**:
- ** Qualifications**: Hotel school qualification or equivalent.
- ** Experience**: 3-5 years in a similar role within a 5-star game lodge or luxury hospitality environment.
- ** Language Skills**: Fluent in English, with excellent verbal and written communication skills.
- ** Technical Proficiency**: Intermediate computer literacy (MS Office, Excel) and familiarity with Eres or similar systems.
- ** Driver’s License**: Valid South African driver’s license preferred.
- ** Personal Attributes**: Flexible, detail-oriented, and able to thrive under pressure with a passion for people and the bush.
- ** Interpersonal Skills**: Exceptional social and interpersonal skills, with the ability to interact gracefully with guests and staff.
- ** Additional Qualities**: Well-presented, responsible, and willing to work flexible hours to accommodate guest needs.
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