Building Management Systems Integrator

2 weeks ago

East Rand, South Africa Teraco Full time

PURPOSE OF THE ROLE
These business-critical systems ensure accurate reporting on agreed SLA parameters (power, environmental, non-standard MSA parameters). The BMS Systems Integrator ensures that all Data Centre Systems (Netbotz, DCE, EBO and PME) are set up, evaluated, and configured to provide valid, accurate data at all times.

The BMS Systems integrator is further responsible for assisting with the maintenance on all data bases, creating custom report templates, and managing / resolving all cyber vulnerabilities as and when they are identified.

OBJECTIVES
MAIN FUNCTIONS OF THE JOB
- Conduct and manage working methods to ensure all clients SLAs are achieved.
- Configuration and management of Data Centre monitoring systems.
- Verification of data to confirm the correct values are being captured.
- Ensure no duplication of data.
- System enhancement and reporting automation.
- Updating PME with new kWh client and cabinet info.
- Produce PME kWh reporting.
- Produce SLA/Production reports from EBO.
- Month end Billing - Power & Diesel Usage.
- Set up and configuration of virtual sensors on BMS Systems.
- Investigate CT Power related tickets in conjunction with Data Centre Technicians.
- Consulting with the DCS teams for resolution of tickets.
- Expected to improve current processes and introduce automation with aim towards simplification.
- Ensure monitoring devices are running the correct firmware version.
- In conjunction with national Operations teams, ensure the latest firmware version has been evaluated within a test environment prior to implementation.
- Active participation in new data centre builds or expansions.
- Ensuring comprehensive Root Cause analysis are completed for all monitoring system incidents/outages.
- Quick responses to potentially critical situations - relevant to role.
- 3rd party vendor management and service delivery - Monitoring system hardware and software support.
- Active involvement in network, physical and cyber security matters - Monitoring system hardware and software support
- Assist with operational requests to investigate and resolve system related configuration issues.
- Review daily reports to identify outliers and devise resolution in collaboration with Data Analyst/s.
- Pro-actively identify, implement, and review monitoring reports to identify potential issues within twenty-four business hours.
- Compliance in accordance with all relative policies and procedures.
- Meet agreed inter-departmental OLA’s (Operational Level Agreements).
- Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RFS.
- Creation of new custom report templates for Schneider Eco-Struxure software packages.
- Installation of software packages on remote servers.
- Driving the billing function and ensuring accuracy of power and diesel billing to clients.
- Implementing communication between Teraco and 3rd party BMS/PMS systems through MQTT or any other protocol.

SKILLS REQUIREMENT
- Schneider Power Monitoring Expert software knowledge and experience.
- Schneider Eco-Structure Building operations knowledge and experience.
- Excellent technical abilities.
- Effective communication skills, active listener - ability to understand requirements.
- Initiative-taking analytical person who can perform rapid and accurate assessments.
- Ability to work independently, as well as being a positive collaborator.
- Initiative-taking.
- Conducts self professionally, exhibits elevated levels of tolerance and patience.
- Advanced Microsoft Office skills.
- Leadership
- Innovate and make decisions on your own, but also know how to take direction when given.
- Develop and grow relationships with other business units.
- Effective communication across all relevant platforms.
- Ability to interact professionally with a diverse group of clients, colleagues, and staff.
- Interact with all levels of the organization in a professional, and tactful manner.
- Administrative duties could include
- Ensuring compliance with internal policies and regulations.
- Change and incident management
- Ensure adherence to all established guidelines and management practices for employees
- Occupational Health and Safety responsibilities
- Reporting accurately, as per agreed format, quality, and timelines.
- Outstanding organizational skills, ability to prioritize effectively.
- Client Satisfaction
- Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives.
- Client support responsibilities can include, but not limited to, responding to client inquiries, and co-ordinating with other organizations.
- Ability to understand client urgency and sensitivity of problem/incident/request.
- Behaviour
- Adopt a mindset of continuous improvement.
- Lead by example.
- Be on the lookout for constant process improvements.
- Growing our people.
- Delivering to our shareholders.
- Respecting each other.
- Embracing diversity.
- Upholdi

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