Group IT Manager and Senior IT Manager

3 weeks ago


Century City, South Africa Ukufunda Business Solutions Full time

Job Description: - The purpose of the Sr Group IT Manager role is to assist the IT management team in maintaining, implementing, and improving IT system compliance, ownership of day-to-day IT support and processes adherence towards customer relationships and staff management. - Key accountabilities include but are not limited to: - change management. - training - quality management are addressed and monitored to ensure deadlines and service levels are met and results delivered. - To own incidents and requests to ensure completion in both the client and WNS infrastructure and IT environments. - To ensure that policy and strategy is in compliance with defined standards and local compliance adherence. - Should be able to understand Client requirement and provide appropriate solution for the same in discussion with local/functional team. - The role will involve close coordination and project management of various internal and external technology groups to meet deliverables. - To maintain strategy in line with local/functional IT stakeholder needs and in keeping up with current best practice. - To line manage and develop reporting IT team. - Plan and priorities their workloads, set objectives, conduct appraisals and support in continuous improvement of their performance and results. - Ensure high level of customer centricity and engagement, forming a partnership with the operations team. - Act as a point of escalation for customers and manage their expectations. - Ensure the alignment of technology, process and people to business objectives. - Monitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals. - Draft reports on IT Service Delivery and present the data to the Senior Management Team Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences. - Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action. - Continuously evaluate staff performance and behaviour and to take the necessary corrective actions where required Broad general knowledge and awareness of the IT landscape (required) Analytical and Practical motivated self-starter. - (required) Be an IT specialist, but also have an understanding of commercial operations. - (required) Good Communicator - (required) Sound understanding of business processes and IT operations. - (required) Assertiveness - (required) Good understanding of the ITIL V3 Framework and implementation thereof - (required) Adaptable individual. - Willing to support US Campaigns and hours. - BPO experience (Advantageous) Qualifications: - ITIL V3 Certified (Advantageous) - Business knowledge (required) - Project Management (Advantageous) - Tertiary IT Qualification (required) - At least 12+ years of experience in an IT Team Management Role (Required

**Job Type**: Temporary
Contract length: 12 months

Application Deadline: 2024/03/30



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