Senior Inbound Consultant

**Must be fluent in French, Portuguese, Spanish or Italian.**

Inbound DMC based in Fourways is looking for a Senior Inbound Consultant.
- Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
- Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
- Ensuring turn around times are strictly adhered to according to standard operating practices
- Proactive selling of products and services ensuring the best possible itinerary for the guests
- Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers

**Requirements**:

- Must have at least 5 years inbound tour operating experience
- Extensive DMC knowledge of at least 2 of the 3 regions that we work i.e. South Africa, Southern Africa or East Africa
- Good understanding of delivering excellent service to agents/guests
- An in-depth knowledge of Tourplan or a similar booking system
- An in-depth knowledge of WETU
- An in-depth geographical, logístical and product knowledge of South, Southern and East Africa
- Fluent in both verbal and written Spanish preferably South American Spanish
- Communication skills and an excellent command of the English language (spoken and written)
- Time & desk management including working in an orderly focused manner
- The ability to work under pressure and show initiative
- Understanding of the travel industry - inbound Tour Operating specifically would be preferable
- Elaborating in writing explanations or descriptions
- Calm and professional manner of servicing agents/guests
- An independent, curious and “can do it” nature