Residential Debt Collection Administrator

2 weeks ago


Johannesburg, South Africa Trafalgar Property Management (Pty) Ltd Full time

Trafalgar is the leading residential letting agency across South Africa, letting and managing residential properties across all major metropolitan areas. Trafalgar is dedicated to providing a comprehensive and tailored sectional title and Home Owners Association (HOA) property management service. Trafalgar offers a commercial property management service catering for all the management requirements associated with commercial, Retail and Industrial property. Trafalgar is an authorized financial services and credit provider with a specialist property insurance broking focus on sectional title insurance and finance.

Trafalgar Birdhaven is looking for an experienced Debt Collection Administrator to join their team in the Residential department.

**Responsibilities include (but are not limited to)**:
**Maintenance**
- Logging of all maintenance calls/ requests
- Handling all maintenance queries
- Liaise with the maintenance contractors
- Follow up on completion times
- Finalization of all maintenance jobs on the maintenance module
- Liaising with clients
- Liaise with Portfolio Managers and Portfolio Administrators
- Sending outstanding job list to PM’s & PA’s
- Keeping track and update of the Preferred Contractors List
- Assisting with obtaining quotations
- Receiving invoices and sending for payment

**Debt Collection**
- Ensuring rental increases are done
- Phone clients for arrears
- Raise telephone charges
- SMS
- Obtain proof of payments and forward to Central Team
- Check unallocated list
- Address client queries
- Reconciliation on accounts
- Checking and printing unit statements
- Print and post demand letters
- Print and hand deliver Breach of Lease letters
- Hand Overs
- Blacklisting
- Communicate with PM in addressing queries
- Qdocs all letters/documents

**Minimum Requirements**:

- Matriculation
- Computer Literacy (Microsoft Word, Excel and Outlook)
- Atleast 3 years’ experience in the Property industry
- Good communication Skills
- Must work in an organized and efficient manner.
- Must be able to work under pressure.

Please use Reference**:DCA03/23


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