Battery & Charger Maintenance Assistant

3 weeks ago

Johannesburg, South Africa Chainlink Recruitment Full time

**Job title**: Battery & Charger Maintenance Assistant

**Department**: Operations

**Report to**: Group Warranty and Product Support/Branch Manager

**Availability over weekends and/or public holidays where required**

**Knowledge, skills & abilities**:

- Matric or relevant tertiary qualification
- Minimum 1 years proven working experience
- Good communication skills
- Ability to organize
- Excellent customer service skills
- An outgoing extremely presentable personality who projects personal and product confidence
- Ability to use battery and electronic testing instruments, voltage recording, diagnostic machinery and surface mount repair where applicable to bench technician level
- Understanding of charging system parameters and solar configurators
- In-depth knowledge of different battery and charging system technologies
- Knowledge of stores management and record-keeping

**Purpose**:To liaise with customers on a daily basis and establish needs within scope of training and service positions in order to provide client satisfaction and ongoing brand awareness

**Key Performance Areas (KPAs)**:

- To ensure that warranty and associated technical issues are dealt with a professional, courteous and timeous manner
- To ensure maintenance of tools, equipment and products while in testing phases
- To liaise with Group Warranty & Product Support in order to ensure daily tasks are accomplished within established time-frames
- To collect and/or deliver product to client where applicable, and maintain an effective Public Relations profile with regard to the company
- Electrical connector systems both D.C. and A.C., such as Anderson and Schneider products
- Client technical interaction and satisfaction management interaction at company director level
- Planning and strategizing time management skills
- Ability to set up product demonstrations, trade shows and client product shows at branches
- Ensuring warranty processes and testing are followed from initial collection and paperwork management through to final client resolution
- Strategizing on processes and procedures to facilitate ease of product management
- Ensuring smooth daily running of warranty and training related tasks
- Responsibility for record-keeping and time management of the repair, warranty and training processes
- Ensuring that returns and training are performed within the allocated time frames
- Ensuring that abuse of products is prevented by ensuring client knowledge levels are satisfactory
- Analysis and processing of faults within stipulated time frames and procedures
- Ensure timeous resolution of client/product disputes
- Communication between sales team, technical team and clients
- Compilation and analysis of reports relating to warranties, training and trends within the job parameters
- Immediate communication of issues to relevant supervisors regarding product defects or dissatisfied clients
- Maintenance of tooling and equipment
- Advising management of defective equipment and ensuring repair or replacement of same
- Ensuring that product in bulk stores is maintained at optimum usage level
- Ensure that stock levels are checked
- Accept accountability for lost, missing or damaged product and equipment
- Resolve daily technical queries and enquiries for the group
- Ensuring that clients and company employees have correct training and equipment to sell and maintain product range
- Site visits to clients where applicable
- motivation to be submitted to management
- External and internal product training
- Record-keeping and tracking of warranty processes
- Brand management

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