Customer Engagement Manager

**Purpose of the Job**: Africa's largest retailer requires a strategic lead in driving Customer Engagement and delivering customer growth and profitability within the Customer Innovation program. You will work with business stakeholders to deliver their business objectives through customer-centric campaigns. **Job Objectives**: 1. Agree and manage...

**Purpose of the **role** The purpose of the Customer Engagement Manager is to improve the customer experience through effective engagement, deliver customer growth and profitability for Checkers Sixty60. This role sits within the Marketing team. By working closely with the Data Analysis team, you'll help us understand our customers better. You'll use...

Agree and manage promotional targets for National Buying teams for all deals and offers, and ensure adherence to set targets - Provide key advisory support and guidance to the National Buying team on Customer Innovation strategies and focus areas - Negotiate and manage supplier funding for personalised and targeted offers led by customer data as part of the...

**Role Purpose** The purpose of the Supplier Insights Engagement Manager role is to leverage Shoprite's rich customer and transactional retail data assets to provide strategic insights to Shoprite's FMCG suppliers. The role drives the process of gathering insights using large and complex data sets while working through ambiguous business challenges. The...

**Purpose of the Job**: Do you have 2+ years of leading a small Customer Service or Social Media Customer Engagement team and an interest in social media? If yes, we have an opportunity for you? The Shoprite Group is Africa’s largest fast-moving consumer goods retailer with over 24 million customers and more than 2 800 outlets. Our customers are at the...

**Role Purpose** The purpose of the Supplier Insights Engagement Manager role is to leverage Shoprite's rich customer and transactional retail data assets to provide strategic insights to Shoprite's FMCG suppliers. The role drives the process of gathering insights using large and complex data sets while working through ambiguous business challenges. The...

**Purpose of the Job**: **Job Objectives**: Social Media Communication and Customer Engagement: Demonstrate competence, up-to-date knowledge, and understanding of job-related social media and online reputation management. Engage with customers in a professional, meaningful manner to avoid escalations and ensure timely responses to issues and concerns raised...

**Role Purpose**: The purpose of the Supplier Insights Engagement Manager role is to leverage Shoprite's rich customer and transactional retail data assets to provide strategic insights to Shoprite's FMCG suppliers. The role drives the process of gathering insights using large and complex data sets while working through ambiguous business challenges. The...

**Role Purpose** The purpose of the Supplier Insights Engagement Manager role is to leverage Shoprite's rich customer and transactional retail data assets to provide strategic insights to Shoprite's FMCG suppliers. The role drives the process of gathering insights using large and complex data sets while working through ambiguous business challenges. The...

**Role Purpose** The purpose of the Supplier Insights Engagement Manager role is to leverage Shoprite's rich customer and transactional retail data assets to provide strategic insights to Shoprite's FMCG suppliers. The role drives the process of gathering insights using large and complex data sets while working through ambiguous business challenges. The...

**Role Purpose**: The purpose of the Insights Engagement Coordinator role is to leverage Shoprite's rich customer and transactional retail data assets to enable strategic insights to Shoprite's internal and external stakeholders. The role includes gathering insights using a software-as-a-service (SaaS) insights platform, training stakeholders how to use the...

**Role Purpose**: The purpose of the Insights Engagement Coordinator role is to leverage Shoprite's rich customer and transactional retail data assets to enable strategic insights to Shoprite's internal and external stakeholders. The role includes gathering insights using a software-as-a-service (SaaS) insights platform, training stakeholders how to use the...

**Purpose of the Job**: As a valuable member of our internal communications team, the Internal Communications Coordinator: Business Engagement will play a key role in ensuring effective communication between brands, departments, and employees. The role supports, coordinates, and works alongside the broader communications team and business stakeholders to...

Closing Date - 2024/10/30 - Reference Number - SHO241023-1 - Job Title - Senior Operations Manager - Customer Experience Hub - Job Type - Permanent - Location - Country - South Africa - Location - Province - Western Cape - Location - Town or City - Brackenfell, Cape Town - Purpose of the Job The purpose of the Senior Operations Manager is to provide senior...

**Purpose of the Job**: The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline...

**Role Purpose** The Data and Campaign Manager is responsible for driving customer engagement through the strategic execution of targeted campaigns. By designing and managing effective Customer Journeys and overseeing the direct marketing calendar, they enhance brand interaction and foster customer loyalty. Leveraging deep expertise in customer segmentation...

**Purpose of the Job**: To ensure that we optimise our service delivery to our customers and align with our teams, this role the working hours are a 40-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements. **Job Objectives**: **Quality...

**Purpose of the Job**: The purpose of the Customer Services QA Specialist is to conduct quality assessments and coaching across all contact centre channels, aiming to improve the overall customer experience. The role aims to develop and track daily, weekly and monthly (short-term) development plans against actual team and individual performance data. The...

Closing Date - 2024/10/29 - Reference Number - SHO241022-2 - Job Title - Training & Quality Assurance Manager - Customer Experience Hub - Job Type - Permanent - Location - Country - South Africa - Location - Province - Western Cape - Location - Town or City - Brackenfell, Cape Town - Purpose of the Job As the Shoprite Group expands both its traditional...

**Purpose of the Job**: As the Shoprite Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Service QA & Training Manager role is to co-design, develop and deliver robust customer quality...