B-informed Ambassador

6 months ago


Cape Town, South Africa Contour Logistics Full time

**VACANCY : B-INFORMED AMBASSADOR**

Contour Logistics is recruiting a B-Informed Ambassador to join our dynamic team in this exciting position. The successful incumbent will be for a young energetic individual who has great commercial flair and enjoys trouble shooting, ensuring data quality is held at a very high standard.

B-informed is Contour’s internally developed tracking and tracing system, which is used by both our customers and staff.

**RESPONSIBILITIES**

1. Facilitate, communicate, and monitor customer needs with ICT and service providers.
2. Required to be a Super User.
3. Maintain systems configuration, such as free time and temperature regimes.
4. Train and coach customers to use the B-informed platform to its full potential.
5. Train teams internally to use the functionalities to enhance their service levels to customers.
6. Daily data quality checks.
7. Trouble shooting and resolution thereof.
8. Propose continuous improvement and enhancements according to customer needs and expectations.
9. Regular customer visits to new and existing customers.
10. Monitor query resolution and development progress for timeous delivery.
11. Stock management of temperature control devices.

**COMPETENCIES / REQUIREMENTS**

1. Tertiary Qualification.
2. Experience in a similar industry will be advantageous.
3. Good analytical skills
4. In-depth knowledge of sailing schedules and shipping line routings.
5. Comprehensive shipping knowledge.
6. Advanced knowledge of logístical processes and procedures.
7. Excellent time management.
8. Independent worker
9. Excellent communication skills - speaking, presenting & writing.
10. Excellent interpersonal skills.
11. Computer skills - focus on Excel.
12. Proactive thinker (Out of the box).
13. Self-starter, self-motivated.
14. Driven individual that will live the core values of the company.

Due to the FMCG industry within which the company operates the working conditions and environment will change continuously. To that effect you are expected to be flexible within your own capabilities and complete any additional tasks as instructed by your superiors.

Contour Logistics promotes equal, non-discrimination employment opportunities in the workplace therefore, preference will be given to incumbent from previous disadvantaged groups.

**Job Types**: Full-time, Permanent


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