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Sales Assistant

4 months ago

Durban, South Africa Crocs South Africa Full time

Well established leading-edge international brand in the Retail sector is looking to appoint someone in the role of a Sales Assistant.

**Company Values**:

- We commit to the wellbeing of our team
- We work with a positive attitude
- We believe in our team

**Responsibilities**:
**Customer Service & Sales**
- Acknowledge every customer within 30 seconds
- Deliver excellent customer service to every customer following the Crocs customer service procedures
- Establish your customers needs and use your technical knowledge to demonstrate benefits to meet those needs
- Close the sale & secure add on sales
- Invite your customer to back & turn them into Crocs fans
- Monitor your daily sales against your individual budget every few hours

**Inventory**
- Replenish footwear, apparel, and accessories from the storeroom daily
- Minimising shrinkage by zoning the store, acknowledge customers, and following the Crocs changing room policy
- Ensure stock entries in the POS systems are accurate
- Process deliveries by checking quantities t invoice, tagging, hanging and pricing product, and recording in the POS System
- Process customer orders

**Daily Operations**
- Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter area and tidying change rooms
- Assist the manager with open and closing the store

**Training**
- Your training is your responsibility
- Ensure you are allocated a buddy initially & that you learn from them
- You must attend quarterly training sessions & complete the assessments
- Ensure you receive monthly feedback from your manager
- Set up a monthly meeting with your store manager to discuss your progress through the Crocs rookie pack
- These are essential as they will determine your eligibility for promotions

**Merchandising**
- Observe the store & maintain stock presentation in accordance with the Crocs standards
- Ensure sizes are replenished
- Assist the team to change the windows/ Mannequins fortnightly
- Ensure POS materials are stored in the area to avoid damage

**Why work for us**:

- Fast growing and well-established brand
- Extensive growth opportunities within
- Company upskill employees and provide training opportunities

**Requirements**:

- Grade 12 or Equivalent
- 6 months of customers services experience
- Crocs product knowledge advantageous
- Able to work flexible shifts