Salesforce.com System Administrator

1 week ago

Johannesburg, South Africa Ad Talent Africa Full time

**WHO ARE WE**:A leading healthcare business

**WHAT WILL YOU DO**:

- Serve as primary technical and operational expert for the companies Salesforce & Veeva CRM system
- Provide Medical Representative Team with field support for targeting/alignment and call plan enquiries
- Support marketing and advertising agencies with CRM integration of Vault PromoMats materials
- Prioritize, research and respond to all Medical Representative Operations and Medical field related questions
- Work closely with Sales and Marketing leadership to support promotional campaigns, CME programs, CRM programs, KOL development programs, Veeva reporting and other commercial initiatives
- Design and perform analyses on various Medical Representative activities and initiatives
- Manage the planning, implementation, configuration, and ongoing administration of Salesforce & Veeva CRM deployments, complete regular internal system audits, and preparation for upgrades
- Ensure compliance with corporate policies and procedures, as well as all other applicable laws and regulations
- Assist the Medical Representative Team with new CRM policies, procedures and system capabilities
- Leverage problem-solving skills to analyse, measure, and recommend solutions
- Understand, build and give direction to internal and external teams
- Synthesize and communicate results through oral and written presentations
- Provide guidance to Sales management on issues related to areas of support
- Collaborate with internal partners to ensure that areas of responsibility are aligned with business processes
- Work with internal and external partners to enhance and support the CRM platform and process
- Configure Salesforce & Veeva CRM reports including user requirements analysis, creation, user guidance, publishing and maintenance
- Open and manage Veeva Help Desk issues through to resolution by triage and monitoring progress
- Conduct analysis and documentation of existing business processes; recommend process improvements
- Manage operational requests and assist in the escalated triage of support issues, working with diverse user groups
- Assist in gathering requirements to continuously improve the Veeva platform
- Produce documents for IT such as specification, test plan, test result, change control material, operational record, user guide, etc.

**WHAT DO YOU NEED**:

- Experience with MS SQL Server SSIS
- Proficiency in reporting and data analytics tools, e.g. Power BI
- Strong attention to detail; Self-discipline for time-management
- Well organized, adept at working independently
- Customer-focused approach to business responsibilities and commitment to timely project delivery
- Effective communication skills with the ability to present analytical and operational content
- Ability to manage and optimize internal and external relationships
- Flexible and able to effectively deal with ambiguity
- Work effectively across functions as a team player
- Ability to succeed in fast-paced entrepreneurial environment

The following degrees would be preferred for the role
- Bachelor’s degree in Information Systems
- Bachelor’s degree in Information Technology
- Bachelor’s degree in Computer Science
- Bachelor’s degree in Business Science
- Bachelor’s degree in Engineering
- Bachelor’s degree in Marketing Management

**WHAT WILL MAKE YOU STAND OUT**:

- Veeva Certified & Veeva Vault experience
- Experience loading and reporting with 3rd party pharmaceutical data.
- Experience in targeting and alignments preferred
- Operations and analytics experience within the pharmaceutical industry

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