Service Technician

5 months ago

Durban, South Africa Konecranes Full time

Employment type: Fixed Term- Full-time/part-time position: Full time- Job Code USA/CA:
**Service Technician**:

- At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive._
- We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work._

**Konecranes has three main business areas - Port Solutions, Industrial Cranes and Service. **We at Service business provide industry-leading maintenance services for all types and makes of industrial cranes and hoists. Our objective is to improve the safety, productivity and sustainability of our customers' operations.

**Service business is now looking to hire Service Technician to join our team located in Durban. **In this role, you will perform inspections, maintenance and repairs on cranes and hoists at varied customer locations. You will work closely and communicate on regular basis and in accordance to established practices with our service office that plans and coordinates work assignments.

**Your key responsibilities**:
- Perform a general post repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane
- Document findings and make corrective recommendations to the customer including a written “Safety Notification” of any observed or known safety concerns, if appropriate. Determine customer’s intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs.- Generate sales leads during service calls and report to service office, following established guidelines
- Complete and provide proper electronic documentation utilizing the established company digital tools required for each service, obtaining the customer’s signature and acceptance
- Complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines.
- Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution.

In addition, you might also perform other assigned duties or functions in line with the applicable delegation of authority.

Konecranes values highly safety and promotes “safety first” -mindset in all teams. Being part of our team, you will follow all safety related rules and procedures established in the company, including those established from the customer’s side. You will have responsibility also for complying with current requirements of the relevant OHS Acts, Regulations and applicable Health and Safety policies that aim at maintaining a safe workplace. You will report all hazards, incidents and injuries in accordance with legislation and company reporting practices. You will also have an opportunity to participate in our programs and assessments and to contribute to improving health and safety in the workplace.

**Why join us?**
- With us, you will join the family of industrial service business that strives towards the goal of improving safety and productivity of our customers' operations.
- For your valuable contribution to Konecranes we offer a competitive remuneration package, including medical aid, pension and life assurance + much more.

**What should you bring?**

For this role, we are looking for an energetic and well-organized team player who behaves according to highest ethical standards and is focused on building respect and cooperation with colleagues and customers. To succeed in this role, you need to take responsibility for driving your performance and self-development as well as for making effective and timely decisions. It’s also crucial for the success that you are willing to respond to the needs of customers and to think in terms of profit and loss.

**We also expect you to have following technical qualifications**:

- Grade 12 (NQF level 4)
- Electrical trade
- Accreditation as Inspector (LMI) is considered as advantage
- 5 years’ field service experience
- Technical knowledge of cranes / lifting equipment
- Understanding of SHEQ legislation
- Excellent level of computer literacy on complete Microsoft Office

**Interested?**
- Konecranes is a world-leading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in

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