IT Technicians X2

**Customer Services**
- Ensure adequate professional end user support
- Adhere to all ICT related queries within acceptable turn around times in accordance with the ICT services procedure.
- Respond to and address all user queries within reason during standby; Ensure that all user queries are attended to in a professional manner

**Liaison and Coordination**
- Liaise with internal clients for implementation.

**ICT Governance**
- Adhere to CAA standards set for end user device infrastructure.
- Adhere to best practice and ICT governance standards such as ITIL and CobIT.
- Follow proper change control procedure in implementing and/or administering changes to the environment;
- Adhere to all CAA policies and procedures.
- Ensure all necessary reports are produced as required.

**Support Services**
- Set up workstations and necessary peripheral devices (routers, printers etc.); Check computer hardware (HDD, mouse’s, keyboards etc.) to ensure functionality; Install and configure appropriate software and functions according to specifications; Develop and maintain Local Area Networks in ways that optimize performance; Ensure security and privacy of networks and computer systems;
- Provide orientation and guidance to users on how to operate new software and computer equipment; Organize and schedule upgrades and maintenance with minimum interruptions to the end users; Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.); Maintain records/logs of repairs and fixes and maintenance schedule; Identify computer or network equipment shortages and place orders.

Minimum Qualification:

- National Diploma in IT or an equivalent NQF level 6 Related qualification

Ideal Qualification:

- N+ Certificate, MCSE, MCSA

**Experience**:

- 3 years N+ Certificate, MCSE, MCSA experience

Closing Date: 23 February 2024