IT Technicians X2
2 weeks ago
Customer Services
- Ensure adequate professional end user support
- Adhere to all ICT related queries within acceptable turn around times in accordance with the ICT services procedure.
- Respond to and address all user queries within reason during standby; Ensure that all user queries are attended to in a professional manner
Liaison and Coordination
- Liaise with internal clients for implementation.
ICT Governance
- Adhere to CAA standards set for end user device infrastructure.
- Adhere to best practice and ICT governance standards such as ITIL and CobIT.
- Follow proper change control procedure in implementing and/or administering changes to the environment;
- Adhere to all CAA policies and procedures.
- Ensure all necessary reports are produced as required.
Support Services
- Set up workstations and necessary peripheral devices (routers, printers etc.); Check computer hardware (HDD, mouse's, keyboards etc.) to ensure functionality; Install and configure appropriate software and functions according to specifications; Develop and maintain Local Area Networks in ways that optimize performance; Ensure security and privacy of networks and computer systems;
- Provide orientation and guidance to users on how to operate new software and computer equipment; Organize and schedule upgrades and maintenance with minimum interruptions to the end users; Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.); Maintain records/logs of repairs and fixes and maintenance schedule; Identify computer or network equipment shortages and place orders.
Minimum Qualification:
- National Diploma in IT or an equivalent NQF level 6 Related qualification
Ideal Qualification:
- N+ Certificate, MCSE, MCSA
Experience:
- 3 years N+ Certificate, MCSE, MCSA experience
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