Ocean Freight Cross Trader Controller

4 months ago

Johannesburg, South Africa DHL Full time

**Ocean Freight Cross Trader Controller**

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

**Global Forwarding Freight - South Africa** has an opening for an **Ocean Freight Cross Trader Controller** where you will co-ordinate, control, plan and manage all aspects within the Import and Cross Trade procedure. The Customer Relations Controller is a vital link within the supply chain process and must have extensive knowledge on both local and destination requirements. Join us now in connecting people and improving lives.

**In this Ocean Freight Cross Trader Controller position**
- You will receive Estimate request from Client.
- You will check Ocean Freight (freight charges) in Cargo sphere - CW1 and / or Quote shop.
- You will request rates from origin station, process estimates for customer, including dangerous goods and executing the shipments.
- You will send Estimate to customer and follow-up with customer.
- You would request SLI from customer if estimate approved and contact origin station.
- You will arrange collection with origin station.
- You will instruct origin to book with co loader based on the SLI / SI.
- You will receive booking confirmation from origin station within 48hr and send to client.
- You will once Draft bill of lading received from Origin, 2 days before ETD quality check, send to customer to quality check then submit approval to Origin.
- You will register shipment on internal system CW1.
- You will create a Quick booking if origin station that are not on CW1.
- You will quality check ETA details provided by Origin Station with shipping line ETA details, continuous process throughout the shipment life.
- You will if there are any discrepancies enquire with Origin Station.
- You will send out Status /Tracking report to customers, origin, and destination.
- You will once all drafts are approved Send SOB / Pre alerts to customer / destination offices / Local Customer.
- You will invoice shipment based on estimate or rate agreements / process billing to local customer and / or bill back to origin station.
- You will be updating Mandatory milestones CW1.
- You will contact customer and assisting them with ALL QUERIES including lanes that are not being handled by DGF ZA.
- You will co-ordinate movement of cargo within required/stipulated time frames to meet customer needs.
- You will develop and maintain relationships with suppliers and customers.
- You will participate within the department with regards to industry or regulation changes.
- You will support Operations and Team Leader with the implementation of new/change of systems, directives, and distribution of information to staff.
- You will be communicating with Top management from DHL origin and destination, suppliers, consignees, shippers, CSI, Sales for specific customers.
- You will have a good understanding of origin and destination rules and regulation for African countries.
- You will be updating SOP for any new requirements for African Countries.
- You will be aligning Ocean Cross Trade process with origin and destination office.

**Now, here’s what we need from you**
- Must have a matric
- 3 -5 years logistics experience

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excellence. Simply Delivered.
**Our Purpose**:Connecting People, improving lives.
**Our Values**:Respect & Results
**Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility
- DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without

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