Trade Counter Manager
1 week ago
Contact person for this position: Ronel Bakker
***Job overview**
**A South African manufacturer, importer, wholesaler and distributor of quality lighting, electrical and solar products and solutions is looking for Trade Counter Manager to join their team.**
Primary responsibility is to manage day-to-day operations of the Trade Counter Department involving sales and customer service
**Responsibilities**
**Trade Counter Operations**
- Ensure staff responsible for each category manages their stock portfolios efficiently and effectively which includes merchandise and pricing portfolio.
- Manage sales stock to ensure stock availability, stock counts for ordering, and stock pricing.
- Oversee that stock is correctly displayed and priced for customer convenience.
- Train departmental staff on product knowledge.
- Manage day-to-day activities of the till staff which includes but not limited to cash-up, till floats, overriding and authorization of transactions.
**People Management**
- Manage the Technical/Repairs Department within the Trade Counter for efficient customer service
- Manage floor staff including Pullers and Packers for replenishment of stock in the shop and assisting customers getting stock to their vehicles
- Manage till or cashier staff in terms price authorizations and overrides
- Manage sales staff involved in pricing of products, customer support on the floor, and merchandising
- Manage performance and development of direct reports
**Quality and Compliance**
- Adhere to specified standards, policies, practices and procedures
- Prevent losses, wastage or misuse of time, materials or equipment
- Use appropriate tools to conduct work, and ensure quality, accuracy and completeness of all deliverables
- Identify and recommend areas/ways to improve processes
- Maintain a neat, clean and organised work area Team Collaboration and Individual Performance
- Collaborate and work closely together in a team or group
- Align own behaviour with the organisation culture and values
- Achieve performance objectives as agreed with the line manager
**Qualifications/Experience required**
- Grade 12
- **5 years’ experience in products, sales and customer service with at least 2 years in a team leadership role**:
- Management
- Product knowledge
- Sales and Customer service
- **AccPac**:
- **Retail Management System (RMS)**:
- Attention to detail
- Communication skills
- Planning and organising skills
- Interpersonal and managerial skills
- Ability to transfer expert knowledge
- Adhere to principles and values
- Delivery orientated
- Customer-centric approach
- Resilient, conscientious, positive attitude and self-driven
**Salary**:
R 25 000 - 29 000 pm depending on experience
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