Operations Analyst
6 months ago
**Operations Analyst**
**Job Definition**
**Key Responsibilities**:
- Process electronic files using specialized software
- Check/validate processed documents for accuracy
- Ensure all production cycles achieve internal and external SLAs
- Provide internal customers with updates, progress status and reports
- Respond to Level 1 Support cases and update through internal tracking system
- Manage incoming queues (incident cases) regarding production status and help to resolve
- Escalate unsolved and/or critical problems as outlined in the escalation process
- Make recommendations to management on process improvement
- Work with Team Lead to resolve issues
**Education & Technical Qualifications**
- Post-secondary degree or College Diploma in Computer Science, Business, or equivalent and work experience in a production environment
- Experience with document processing and delivery is an asset
- Experience working in the financial industry (high accuracy environment) is an asset
- Experience with client-server environments
- Experience working with XML data
- Experience managing/manipulating data in MS Excel, MS Access and MS SQL Server would be advantageous
- Experience with photo editing software
- Experience in Customer Service is an asset
**Working Conditions**
- Performing desk-based computer tasks and printing
- Daily stand/walk, writing by hand, use of telephone
- Sort/file paperwork
- Overtime/weekend work may be required
- 8:00 a.m. to 5:00 p.m. Monday through Friday,
- Ability to work in a high pressure, deadline-oriented environment
PLUS flexible hours to support North American
time zones
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