Food and Beverages Supervisor

2 months ago

Krugersdorp, South Africa AccorHotel Full time

**Company Description**
Vivari is about excelling in every interaction and exceeding every expectation.

Vivari Hotel and Spa is a distinctively different destination that defies all expectations, offering discerning guests an integrated approach to complete wellness, from the tranquil setting to the rejuvenating therapies, to the beauty theatre. Rooted in the spirituality of Sanskrit mythology, Vivari is a soulful expression of holistic upliftment that promises to provide each guest with an entirely unforgettable experience.

Set within an exquisitely expansive, tranquil eco-estate in Mogale City, mere kilometres from the Cradle of Humankind, Vivari Hotel and Spa is a serene sanctuary that has been magnificently curated to deliver the most superior service, luxurious settings, aesthetic excellence and exceptional experiences. We pride ourselves on offering our guests leading aesthetic treatments in a most luxurious setting.

We are proud to pioneer an entirely new concept in the South African travel industry - medical tourism. We are driven to provide guests with an unparalleled experience in medical tourism, professional cosmetic surgery and unique hospitality services using a well-motivated and highly expert team and innovative medical technology. The hotel provides the perfect post-operative setting to rest, recover and reconnect.

We pride ourselves on our intuitive approach to our guests’ well-being, adopting a holistic approach to achieving a harmonious ambience and holistic wellness. The state-of-the-art spa, theatre and restaurant facilities immerse guests within a restful, sophisticated space to relax, work, feast and rejuvenate unlike any other.
**Job Description** Scope of Position**:
Responsible for managing the day-to-day food and beverage operations of the hotel in a professional manner, following legal and sanitation standards and codes, basic discipline and reviewing of employees. Always ensuring that Guests receive fast, friendly, and efficient food and beverage service, and maintains an upbeat atmosphere, that appeals to a diverse clientele. Ensure that the department follows all the requirements of the operational standards manual.

This position involves that you assist the F&B Manager with design and review of the menu’s and maintain records of sales breakdown and staff training. Provide management with related reports on profits, losses, and variances. Responsible for the control of the inventory in the food and beverage department.

**Specific duties, responsibilities & Key performance areas**

**Food and Beverage Service**:

- Together with the food and beverage manager to organize and supervise the shifts of the department, ensuring that staffing levels are correct and to agreed standards
- Circulate throughout the restaurants, bars and banqueting departments, maintaining a highly visible profile with Guests and staff
- Know and completely familiar with all menu’s, beverage lists and service offerings to provide prompt and efficient service of all meals, snack, functions and beverages to the required operating standards manual
- Assist with waiter service to Guests, advising Guests on menu and wine choices
- Dissatisfied Guests are acknowledged immediately and attended to without delay
- Notify the food and beverage manager or General Manager of any complaints that were received and how they were solved
- Ensure all kitchens and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene
- Responsible for food quality, presentation and service delivery and ensuring that it is of the highest quality

**Administration and stock/equipment control**:

- Conduct stock takes of the department as per company policies and procedures. Assist with the preparation of reports timeously
- Assist the F&B Manager with Planning and coordinating of menus
- Assist with maintaining inventories and par stocks for all areas and assist with placing orders based on business needs and budgetary concerns. Ensure that consumable and non-consumable goods are taken care of and correctly stored
- Ensure that the POS system operates effectively and accurately, is programmed correctly and all billing in the department accurate and precise. Report and action any discrepancies immediately
- Responsible for shift cash ups and that all monies, paperwork and POS reports are formulated and submitted to the finance department as per company policy
- Be fully conversant with all statutory requirements regarding a food and beverage operation; that all licenses, including special licenses, are timeously applied for and that the conditions affecting the issues of a liquor License are not jeopardized

**Employee Supervision**:

- Assist in managing preparation of schedules, payroll and workloads for food and beverage staff ensuring maximum efficiency
- Planning, organizing, and directing team members to ensure the highest degree of Guest satisfaction
- To c

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