Technical IT Manager

3 weeks ago


Johannesburg South, South Africa Kontak Recruitment SA Full time

Johannesburg South, Gauteng - Information Technology

**Technical IT Manager (JB3365)**

**Johannesburg South, Gauteng**

**R40 - 60 000 per month**

**Permanent**


**Minimum Requirements**:
Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
Proven experience in a technical leadership role within an MSP or similar environment.
Strong knowledge of IT infrastructure, cloud technologies, networking, and cybersecurity.
Familiarity with ISO framework and best practices.
Experience with managing and troubleshooting common IT systems and platforms.
Strong leadership and management skills
Excellent problem solving and decision making abilities
Customer focused with strong verbal and written communication skills

**Duties and Responsibilities**:
Manage and lead a team of technical professionals, providing guidance, support, and mentorship.
Conduct regular performance evaluations, identify training needs, and coordinate training programs.
Oversee the day-to-day operations of the technical department, ensuring efficient and timely service delivery.
Monitor and maintain service level agreements (SLAs), ensuring compliance and customer satisfaction.
Handle major client escalations and critical incidents, ensuring effective communication and resolution.
Implement and enforce best practices, standards, and processes to optimise service delivery.
Provide technical expertise and guidance to the team, assisting with complex technical issues and escalations.
Stay up to date with emerging technologies, industry trends, and best practices, and evaluate their applicability to enhance service offerings.
Collaborate with the team to develop innovative technical solutions that meet client needs and align with business objectives.
Conduct regular technical reviews and audits to ensure the quality and efficiency of services.
Build and maintain strong relationships with clients, serving as a trusted advisor on technical matters.
Collaborate with the Sales and Account Management teams to identify upsell and cross-sell opportunities.
Participate in client meetings and strategic discussions, providing technical insights and recommendations.
Continuously evaluate and improve internal processes and workflows to enhance operational efficiency and effectiveness.
Identify opportunities for automation, standardisation, and streamlining of technical operations.
Lead or contribute to the implementation of new tools, technologies, and methodologies to drive innovation and improvement.
Collaborate with other departments, such as Sales, Service Delivery, and Project Management, to ensure seamless service delivery.
Prepare and present reports, metrics, and performance indicators to senior management.



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