System Technician

3 months ago

Goodwood, South Africa Edge Personnel (Pty) Ltd Full time

An established, dynamic and IT Tech Company based in N1 City, has an opportunity available for an experienced individual that specializes in IT Systems. Great opportunity to join this fast-paced team with your excellent communication skills in both English and Afrikaans. You will provide a focal point for customers, receive and responds to any inquiries or requests for technical assistance from customers. Providing possible solutions, assigning support actions to other departments where needed. They are looking for a technical strong individual with a minimum of 1 - 2 years’ experience to come in and hit the ground running.
- **You will be responsible for**:_

Customer Service
Ensure that feedback and follow ups to customers is meaningful and accurate
Telephonically and remotely identify, diagnose and resolve all requests to the best of your capability
Assess the need for onsite support against the high cost thereof
Recognize and alert the team leader of trends in customer calls
Before creating a new support
- or information-request record verify that the same request is not captured already
Create the initial record for & accurately capture any reported support
- or information-request in the call-logging software
Ensure that all auxiliary fields in the call-logging software are completed accurately and updated as further information becomes available (e.g. call-source, contact-details, CI-selection, call-categories, severities, etc.)

Remain courteous, tactful, honest, and professional in all communication with other parties
- **Minimum requirements**:_
Matric

IT qualifications (A+ / N+ or equivalent)

2 Technical Helpdesk experience
ITIL Foundation V3 / Good understanding of ITIL
- **Skills**:_
Attention to detail
Interpersonal relationships
Good time-management
Strong technical skills
Fully bilingual -English and Afrikaans with good communication and interpersonal skills

Solid written and verbal communication skills

Self-motivated and results driven

Ability to multi-task

Ability to work under pressure

**Salary**: R8,000.00 - R9,000.00 per month

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