Real Time Analyst

2 weeks ago


Umhlanga Rocks, South Africa Huntswood Full time

**Purpose**:
Ensure that work schedules are adhered to, and that performance KPI's and NET FTE requirements are met, by real time and intraday management of resources.

**Requirements/Responsibilities**
- Clear Warnings record (3 months)
- Clear attendance record (3 months)
- Prior experience in role applied for *_Advantage_
- Bring insight
- Demonstrate a record of high performance
- Management Information by ensuring we optimize productivity, deliver forecasted hours, service levels and availability targets.
- Complete all intra-day, daily, weekly and monthly reports as set out by the Line Manager accurately and in line with required time frames
- Incident Management, to ensure that all service affecting incidents are documented and reported to the appropriate escalation team

**Accountabilities**
- Drive increased and sustained levels of productivity in the team.
- Through reporting, engaging with leaders, and direct engagement with the team, drive appropriate levels of efficiency.
- Intraday scheduling of offline activity for the coaching and training of advisors.
- Ensure all reporting and insight is detailed, accurate and meets business requirements.

**Coaching Competencies**
- Supportive
- Highly Organized

**Technical Skills**
- Advanced report writing skills (proficiency in Excel)
- High levels of analytical capability

**Qualifications**
- Relevant University Degree
- A minimum of 1 year of work experience in Huntswood


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