Service Supervisor

The Service Supervisor is to supervise service according to the service standards and ensure that service staff are fully prepared for each guest service, including confidence in food/menu descriptions and wine pairing recommendations.

**KEY FOCUS AREAS**
- Ensure consistency in services and products offered.
- Monitor staff and patron activities to ensure that liquor regulations are obeyed.
- Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
- Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
- Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
- Investigate guest complaints where required.
- The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
- Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
- Maintain par levels for crockery, cutlery, and glassware.
- Review beverage menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.
- Maintain beverage and service equipment inventories and keep inventory records.
- Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items.
- Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services.

**REQUIREMENTS - QUALIFICATIONS AND SKILLS**
- Grade 12 and a qualification in Travel and Tourism will be an added advantage.
- A minimum of 1 year’ experience in a similar position
- A valid Driver's Licence
- Sound Knoledge of TallOrder (advantage)
- Sound knowledge of the highest level of F&B customer service in a luxury environment.
- Sound knowledge of local, regional and international wines, and other beverages.
- Sound knowledge of food and cooking methods, product and supply.
- Good knowledge and understanding of stock procedures and control.
- Good knowledge on the operation of all appliances and equipment.
- Good knowledge of hygiene and all cleaning products used.
- Basic knowledge of planning, budgeting and departmental administration.

**MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION**
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills - tolerance, patience, and care, ability to receive constructive feedback openly.

**We create opportunities and experiences for people to enrich their lives.**

**Our values guide our behaviours and how we act, and they help us find the right partnerships for growth**:
Be **AWARE** (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond **GENEROUSLY** (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in **DIVERSITY** (the “family” value)Act in harmony

Work together

Act inclusively

Make it **BETTER** (the “continuous improvement” value)

Positively influence

Keep learning

Own it