Service Advisor

2 weeks ago


Midrand, South Africa Clicks Group Limited Full time

Advert reference: click_012721
Advert status: Online
- **Position Summary**:
**Industry**:Wholesale & Retail Trade

**Job category**:Other: FMCG, Retail, Wholesale and Supply Chain

**Location**:Midrand

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

**Job description**:
**Job Purpose**:

- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

**Job Objectives**:

- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

**Minimum requirements**:
**Qualifications and Experience**:

- Essential: Grade 12
- Desirable: Maths 50% and English 50% at grade 12 level
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience

**Skills, Abilities and Job Related Knowledge**:

- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills

**Competencies**:

- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks

**Kindly note only applicants who meet the minimum requirements will be contacted.**

**We also encourage people with disabilities to apply.



  • Midrand, South Africa Bosch Car Service Kyalami Full time

    Workshop Service Advisor Must meet the following requirements: - computer literate - exemplary customer service skills - must be able to manage conflict situations amicably - must be able to manage stress - written and verbal communication has to be beyond compare - driver's license would be a plus - traceable experience in the field, with references, is a...


  • Midrand, South Africa CARtime SA Full time

    Our workshop in Midrand, Gauteng is looking for a Workshop Manager/Service Advisor, MUST have a valid driver's license. Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference. **Requirements**: - Customer service skills - Communication skills -...


  • Midrand, South Africa CARtime SA Full time

    Our workshop in Midrand,Gauteng is looking for an Assistant Manager/Service Advisor, MUST have a valid driver's license. Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference. **Requirements**: - Customer service skills - Communication skills -...

  • Service Advisor

    7 days ago


    Midrand, South Africa Clicks Group Limited Full time

    **Listing reference**: 016182**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Midrand - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and...


  • Midrand, South Africa Eduvos Full time

    **Job Advert Summary**: Eduvos is looking to employ the services of a Student Affairs Advisor on a permanent basis based at our Midrand campus **Position**: To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student...


  • Midrand, South Africa Eduvos Full time

    **Job Advert Summary**: Eduvos is looking to employ the services of a Student Affairs Advisor on a full time based at our Midrand campus **Position**: To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student experience...

  • Service Advisor

    7 days ago


    Midrand, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Midrand - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: To ensure service excellence at the point of sale by ensuring fast and efficient customer service and...

  • Beauty Advisor

    3 days ago


    Midrand, South Africa Clicks Group Limited Full time

    Advert reference: click_012839 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Retail Operations **Location**:Midrand **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about beauty products and helping people look...


  • Midrand, South Africa The National Credit Regulator Full time

    _**The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It is tasked with carrying out education, research, policy development, registration of industry participants, i.e. credit providers, credit bureaux, alternative...


  • Midrand, South Africa Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) Full time

    Our model for success is a better life for everyone and purposeful tasks for our employees. For more than 50 years, the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ), as a company of the German Federal Government, has been supporting the implementation of development policy goals worldwide. Together with partner organisations in 120...


  • Midrand, South Africa RAD Resources Full time

    Leading Financial Services Company in Gauteng is seeking dynamic individuals to join their team as Financial Advisors in Gauteng. - Develop a robust personal network within the sales territory and represent the organization at industry events to identify sales opportunities. - Source referrals and recommendations from existing customers and contacts to...


  • Midrand, South Africa Motus Corporation Full time

    **Purpose** The purpose of the position is to diagnose faults, repair and conduct set vehicle services according to the prescribed standards of the relevant OEM and standard operating procedures. The position aims to deliver high quality technical expertise, thereby honoring the Motus values in terms of exceptional service delivery. **Position...


  • Midrand, South Africa Adzuna ZA B C2 Full time

    Our client is currently recruiting for Specialist Employee Relations Advisor .This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 6 month contract.Location: Midrand, Johannesburg Hybrid  ROLE PURPOSE:To deliver a consistent and high quality HR Services experience...


  • Midrand, South Africa TalentCru Full time

    Our client is currently recruiting for Specialist Employee Relations Advisor .This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 6 month contract. Location: Midrand, Johannesburg  Hybrid   ROLE PURPOSE: To deliver a consistent and high quality HR...


  • Midrand, South Africa TalentCru Full time

    Our client is currently recruiting for Specialist Employee Relations Advisor .This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 6 month contract.Location: Midrand, Johannesburg Hybrid  ROLE PURPOSE:To deliver a consistent and high quality HR Services...


  • Midrand, South Africa The National Credit Regulator Full time

    _**The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It is tasked with carrying out education, research, policy development, registration of industry participants, i.e. credit providers, credit bureaux, alternative...


  • Midrand, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Management Reporting and Analysis of accounts Ensure all control accounts are reconciled monthly Monthly Income statement and balance sheet reconciliations Assist Regional Managers with financial information Review and distribution of Advisor commission statements Assist with Advisor queries until resolution...

  • Beauty Advisor

    6 days ago


    Midrand, South Africa Clicks Group Limited Full time

    **Listing reference**: click_015057**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Retail Operations**Location**:Midrand - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To deliver service excellence through the provision of professional and specialist...


  • Midrand, South Africa Deloitte Full time

    Company DescriptionAbout DeloitteDeloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the "Deloitte organization") serves four out of five Fortune Global 500®...

  • Legal Advisor

    6 days ago


    Midrand, South Africa L'Oreal Full time

    **PROFESSIONAL & TECHNICAL COMPETENCIES**: ACTS AS A PROACTIVE BUSINESS PARTNER - Knows brands, products, markets, and related issues - Strong focus of digital legal requirements - Understands his/her clients’ organizations, roles, and processes to act with more efficiency - Develops proximity with his/her clients to facilitate awareness and appropriate...