Community Manager/ Panel Manager

4 weeks ago

Cape Town, South Africa Pepkor Full time

Job Description:
Join our dynamic team as the "Living Lab Panel Manager" where you'll be at the heart of The Pack, our vibrant database of Pep and Ackermans customer voices, driving ground breaking research initiatives.

As an extraordinary all-rounder and self-starter, you'll embrace taking the lead, owning responsibilities, and thriving in an autonomous work environment. You'll be the key link between our Panel and both internal and external stakeholders, ensuring seamless communication and mutual understanding.

Your core mission? To excel in delivering and managing custom data collection, while actively supporting the growth of our panel and recruiting enthusiastic panelists. Plus, you'll play a crucial role in sourcing talent for exciting custom projects and spearheading data collection efforts.

If you're passionate about making an impact, love staying ahead of the curve, and are ready to shape the future of research, this is the role for you.

Job Responsibilities:

- Lead and execute multiple quick turnaround projects hands-on.
- Personally recruit Pack members to actively participate in data collection.
- Curate and nurture Pack members to foster ongoing engagement and participation.
- Coordinate and assign panellists for ad hoc requests and custom projects.
- Manage and coordinate logístical access for data collection, including communication with panelists to ensure research responses' quality and availability.
- Offer support during data collection by capturing detailed digital experience data, working directly with panellists to gather valuable insights.
- Conduct feasibility checks using panel access and recruiters, providing costings to

support custom fieldwork proposals.
- Drive panel growth and niche data collection capabilities through innovative incentives, referrals, social media marketing, and building strong relationships with third-party vendors and recruiters.
- Keep internal stakeholders informed through regular communication and updates, and when necessary, engage with external clients to provide project status and insights.

Job Requirements:

- Required experience of 3-5 years in market research project or fieldwork management. Previous experience in online participant panel management is highly advantageous.
- Proficient in data delivery and data capture techniques.
- Demonstrated strong project management and documentation skills.
- Keen eye for accuracy and attention to detail, ensuring top-notch quality management.
- Exceptional multiple stakeholder management and communication abilities.
- Well-versed in working within fast-paced environments, handling multiple projects and workstreams efficiently within tight deadlines.
- Familiarity with various data collection platforms, project management tools, and digital technology.

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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