Clinical Manager

4 weeks ago

Cape Town, South Africa iMedrecruit Full time

**CLINICAL MANAGER ORTHODONTIC PRACTICE, CAPE TOWN (SS)**

Our client, an orthodontist based in the Southern Suburbs of Cape Town, is seeking to recruit an experienced clinical manager.

**Requirements**:

- Manage employees scheduling
- Ensure staff is on time, in uniforms, and ready for work before patients arrive
- Conduct morning meetings with prepared agenda and reviews daily goals
- Works with existing vendors to manage office equipment, utilities, software, technology, and the facility itself and resolves any required repairs or related problems
- Handle any customer service concerns of parents or patients
- Manage office and clinical supplies, and budget
- Report expenses and monthly close-outs
- Interview, hire, and oversee training of new personnel
- Confront violations of office culture, policies, and protocols and provides corrective and/or disciplinary action as needed
- Rearrange and maintain a full schedule of patients daily
- Assist patients with understanding and accepting their exam findings and clinical diagnosis
- Calculate and present fees for orthodontic treatment
- Coordinate financial agreements for the patients portion of orthodontic treatment costs
- Administrative duties including checking patients in and out, coordinating and collecting payments
- Promptly and respectfully answer telephone calls with a smile
- Schedule patient appointments and procedures in agreement with established protocols
- Perform insurance verifications and send insurance clams
- Maintain and clean and well-organized office environment
- Handle past due accounts
- Support clinical team
- Perform other duties as assigned or directed

**Qualification**:

- Education or experience in Business Administration, Healthcare Administration, or a related field
- 3+ years of experience in dental practice management and or orthodontic practice would be ideal
- Strong leadership and management skills
- Excellent oral and written communication skills
- Experience with dental software and electronic health records
- Demonstrated ability to provide excellent customer service to patients
- Knowledge of dental terminology and procedures
- Ability to work independently and as part of a team

**Skills and attributes**:

- What we are really looking for is someone who has the ability to multi-task, work in a fast-paced office environment, and has three years or more of dental or orthodontic management experience. They need to be a hard-worker who loves working in a fast paced environment and performs duties fast with a sense of purpose and urgency.
- Desire and commitment to serving and helping others
- Determination and persistence in submitting and appealing claims
- Positive attitude and ability to work effectively with a team
- Strong attention to detail and focus
- Professionalism and respect in all aspects of job
- Good grooming and professional appearance
- Strong relationship building and interpersonal skills
- Excellent verbal and written communication skills
- Strong organizational and expectation skills
- Ability to multi-task and work in a fast-paced office environment
- Strong computer skills and the skill to learn new programs as required
- Bilingual preferred (Afrikaans & English)

**Working hours**:
Monday to Friday, 08h00 17h00

Overtime if required

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