Technical Sales Representative

5 months ago

Cape Town, South Africa H Systems (Pty) Ltd. Full time

**J**OB PROFILE**

**JOB PURPOSE**
The core purpose of the role is to manage and grow key accounts and source new business, through promoting and selling aluminium systems, to ensure that sales
- and GP targets are achieved.

**KEY PERFORMANCE AREAS**
- Sales Management.
- Customer Relationship Management.
- Administration and Reporting.
- Technical Support.
- SHEQ Integrated Management System control.

**MAIN RESPONSIBILITIES**
- **SALES MANAGEMENT**
- Ensure sales target is achieved.
- Ensure growth of systems sales in line with targets.
- Identify sales targets per customer.
- Set up strategies to address sales requirements.
- Identify lost sales and ensure recovery through sales strategies to meet monthly budget.
- Back-order management on a regular basis.
- Analyse customers’ sales history on system and identify sales opportunities
- Ensure GP% targets (budget) are achieved.
- Analyse market and identify improvement / opportunity areas.
- Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
- Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
- Identify new clients and strategize bringing the client on board.
- Closely monitor client requirements and identify opportunities to sell innovative products into the portfolio.
- Ensure sufficient depth of relationships within Key Accounts to promote continuity and growth.
- Ensure clients are fully appraised of all related issues surrounding pricing, new products, skills training and point of sale material.
- Market and implement solutions that ensure value and business outcomes for key systems clients.
- Prepare and present product demonstrations, presentations, and proposals to customers.
- Manage and maintain pricing in line with the company pricing requirements.
- Negotiate prices, terms, and conditions of sale with customers, and manage customer complaints and concerns in a timely and professional manner.
- New customer management
- Ensure new customers are sourced as per KPI targets set.
- **CUSTOMER RELATIONSHIP MANAGEMENT**
- Ensure clients are fully appraised of all related issues surrounding pricing, skills training, and point of sale material.
- Ensure regular visits to Key Accounts in the region.
- Attend trade shows and industry events to network with customers and stay up to date with industry developments.

**ADMINISTRATION AND REPORTING**- Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
- Manage customer debtor book in conjunction with the Branch Manager.
- Prepare quotes timeously and accurately.
- Ensure sales orders and invoices are processed by the Internal Sales Department.
- Arranging stock for sales orders from other branches / procurement if insufficient stock is available, in conjunction with responsible employee at the branch.
- Communicate pipeline orders or “out of the ordinary” purchases to Branch Manager and Procurement.
- Review credit limits and request payments as required and communication to Debtors department.
- **TECHNICAL SUPPORT**
- Provide accurate technical support to internal and external stakeholders.
- Troubleshooting
- Analysis.
- Find premium technical solutions for complex customer needs, to meet customer requirements.
- Post installation site inspections and site reports, when required.
- Assist customers on site with installation guidance, when required.
- Resolve technical-related customer complaints.
- Analyse technical drawings and specify products or solutions accordingly, in conjunction with the Estimating Department.
- Provide technical product advice to customers relating to quotation requests, in conjunction with the Estimating Department.
- Training customers on fabrication, assembly and installation of systems and operation of punch tools.
- Visit architects when required to specify Aliplast or Custodian Ranges.
- Conduct technical presentations with customers.

**KEY JOB REQUIREMENTS**

**QUALIFICATIONS**
- Grade 12 or equivalent.
- Valid Drivers’ license.
- AutoCAD certificate, added advantage.

**EXPERIENCE**
- 2 years’ experience in a similar position.
- 8 years’ experience in a sales environment.
- Strong technical knowledge of aluminium products and processes, as well as an understanding of the manufacturing industry.

**KNOWLEDGE REQUIREMENTS**
- Computer literacy with Proficiency in MS Excel at an intermediate level.
- Proficient in SAGE Evolution, or similar, at an intermediate level.
- A thorough practical knowledge of best practices in sales processes.
- Awareness and understanding of the ISO Standard requirements relevant to the position.

**SKILL REQUIREMENTS**
- Quoting and invoicing.
- Strong analytical and problem-solving skills.
- Key Accounts Management.
- Sales and negotiation skills.
- Draughting and Estimating skills.
- Interpersonal communication and customer service.
- Ability to

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