Platform Manager

4 weeks ago

Bloemfontein, South Africa FirstRand Full time

Job Description

To manage a team to optimize client usage on digital platforms by growing the digital vertical sales index (VSI), increases revenue and volumes.

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.- Disseminate regional business strategy and oversee the implementation thereof with direct reports to ensure alignment and objective achievement.- Oversee portfolio within area of responsibility related to platform requirements and ensure regional targets are met.- Direct the activities of a team to optimise the usage of products, increase transaction volumes on all digital channels and achieve revenue targets.- Monitor the execution of projects and campaigns within agreed scope (e.g., sell/promote simple payments to clients).- Extract and analyse relevant reports to manage regional portfolio of clients in support of business objective achievement.- Assist with the management of key clients by attending meetings and engaging where required.- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.-
- Provide support and act as a feedback channel for quality issues and communicate quality initiatives to all business units.- Cultivate and manage objective working relationships with a variety of stakeholders.- Monitor compliance within team and execute on compliance related activities and/ or audit findings.- Ensure fit for processing of new and re-occurring documentation.- Identify process improvements within area of accountability and ensure this is in line with customers’ expectations by identifying possible risks in the area and determining suitable action plans to close gaps.- Ensure continuous improvement and enhancements to products.- Prepare and present product presentations to clients as and when required.-
- Ensure resolution of escalated client queries and complaints timeously and taking ownership of issues.- Propose ideas to improve client service.- Manage team performance in achievement of business objectives.- Participate in planned activities that are appropriate for own and employee development.- Display and encourage an appreciation of teamwork and inclusivity.- Develop, encourage and nurture collaborative relationships across area of specialisation.

Minimum Qualification: Relevant Diploma

You will have access to:
- Opportunities to network and collaborate- A challenging working environment- Opportunities to innovate

We can be a match if you are:
- Adaptable and curious- Sales driven- Thrive in a collaborative environment- Client-centric

Job Details

07/12/24

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