Chief Operations Officer

2 weeks ago

Johannesburg, South Africa Complement Recruitment Full time

Complement Recruitment are recruiting for a Chief Operations Officer for a permanent position based in Germiston, Johannesburg, Gauteng. The successful incumbent should be a competent and energetic individual and will report to the Managing Director and will assume the full responsibility for all South African & Namibian operations of the business.

**Minimum Requirements**:

- Matric/Grade 12; Relevant tertiary qualification;
- Extensive knowledge of the supply chain / road transport / trucking / courier / freight / logistics industry;
- Generalist operational management skills of minimum 10 years’ experience in an operation with at least 10 branches nationally;
- At least 3 years’ experience serving on an Executive Committee;
- Proven ability to understand and interpret financial information;
- Expert user in MS EXCEL; Technologically “savvy”;
- Fluent in English;
- The ability to professionally manage, motivate & display individual leadership qualities;
- Excellent delegation skills;
- Ability to negotiate in tough circumstances;
- Ability to communicate effectively at all levels;
- Project management capabilities;
- Strategic leadership capabilities;
- Hands on individual;
- Ability to travel and work extended hours (including weekends);
- South African Citizen;
- Clear criminal record

**Duties**:

- Managing & developing the regions in terms of branch operations (service delivery), sales, systems, strategy, policy making & profitability;
- Ensuring ON TIME and IN FULL delivery of 99% at every branch;
- Manage Operational Costs versus Budget Cargo / Fleet / In-House / Admin Ops / Premium Fixed and achieve the set cost saving target;
- Overseeing budgets and forecasts and managing cost to deliver set margins;
- Optimise Android Usage Deliveries and Collections across all branches and ensure 98% usage in

areas where deployed;
- Ensuring sizing is done in accordance with operational requirements and Volume Hit ratio does

not dip below 90%;
- Manage Cell captive to achieve the set targets with the Commercial and Risk Executives;
- Manage Call Centre function
- Effectively manage the Owner Driver scheme and 3rd parties to optimise costs and margins;
- Ensuring Branch meetings and reporting are done as stipulated;
- Staying fully aware of all branch activities and especially deviations / non-conformances / problems and ensure actions plans are devised and implemented to resolve as a matter of urgency;
- Manage late deliveries / undelivered as per set target d ensure appropriate actions are implemented to prevent future reoccurrence;
- Ensure all branches comply to POD’s being imaged within 24 hours of delivery
- Communicate operational issues and solutions pro-actively to all branches to prevent occurrence of the same in other branches;
- Ensuring that the regions are managed and maintained according to the Company’s expectations in terms of set KPI’S;
- Ensuring that good customer relations, high operating standards and service levels are maintained.
- Carry out all duties in accordance with SOP’s;
- Ensure full support to the SHEQ department by maintaining Quality Operating Procedure compliance and coordinating Branch Audits together with the SHEQ Department.
- Mentoring of branch managers

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