Senior Liaison Underwriter

5 months ago

Johannesburg, South Africa PPS Recruitment Full time

**Job Advert Summary**:
This role reports to the Executive Underwriter. The Liaison Underwriter is responsible for underwriting life, disability, critical illness, sickness and permanent incapacity cover within agreed underwriting authority limits.

This role is crucial in building strong rapport with brokers to stay competitive in the dynamic market we operate in. Building and maintaining positive relationships with brokers and sales. The Liaison Underwriter will play a pivotal role in bridging the gap between underwriting decisions and effective communication with brokers as they will directly contribute to enhancing our ability to connect with brokers, provide tailored solutions, and ultimately strengthen our market position.

The incumbent will deal with technical and complex underwriting queries and/or complaints providing an excellent service offering. A close relationship with Research & Development to support interdepartmental and wider organizational goals.

**Minimum Requirements**:
**Education**:

- Financial / Medical aligned degree, e.g. Nursing, BCOM, BSC

**Experience**:

- 10+ years underwriting experience in long term insurance.
- 10+ years insurance industry experience.
- Proven experience in underwriting or related roles.

**Knowledge and Skills**:

- Sound medical & life assurance knowledge. Familiarity with industry regulations and compliance standards.
- Good computer knowledge - MS Outlook, Excel and Word are necessary.
- Must have a mature, disciplined and driven personality.
- Ability to work independently as well as being a good team-player with excellent interpersonal skills.
- Deadline/target driven, with ability to work under pressure.
- Have a skill set that includes good levels of communication (both written & verbal up to senior & executive level), negotiation and analytical skills.
- Excellent verbal and written communication skills.Strong interpersonal skills with the ability to engage effectively with clients.
- Ability to manage and prioritize multiple tasks efficiently.
- Detail-oriented with a focus on accuracy in documentation and communication.

**Competencies**:

- Must use underwriting initiative and discretion in decision making.
- Business writing skills. Business Acumen.
- Planning and organizing.
- Client centricity.
- Building and maintaining relationships.
- Resilience.
- Complex problem solving.
- Adapting and responding to change.
Innovation and Forward Thinking
Persuading and Influencing

**Duties and Responsibilities**:
**Process optimization and efficiencies**:

- To underwrite cases within the agreed service level agreements.
- Responsible for achieving and maintaining standards in underwriting. Conduct regular audits on underwriting department and ensure standards are maintained.
- Provide constructive feedback to underwriting manager/underwriter team regarding matters arising.
Assess and authorize specific underwriting cases.
- Responsible for financial underwriting to ensure accurate financial underwriting decisions.
- Participation in projects to improve departmental service-owning your role in the project and completing tasks as required by providing input.

**Liaison Champion**:

- Assist in the creation and presentation of counter-offer letters to clients.
- Collaborate with underwriting team to tailor counter offers that align with client needs and company policies.
- Ensure timely delivery and follow-up on counter-offer responses.
Professionally handle declines by providing clear and comprehensive explanations to clients.
- Effectively communicate deferrals, managing expectations and offering guidance for future submissions.
- Serve as a bridge between underwriting decisions and client understanding, fostering positive relationships.
- Conduct tele-underwriting interviews with potential clients, showcasing strong interpersonal skills.
- Manage calls efficiently, asking probing questions to gather necessary information.
- Provide accurate and detailed information to clients while adhering to company guidelines and compliance standards.
- Discussing all adverse decisions with Financial Advisors (counter offer letters, Decline and defer.

**Risk and Compliance**:

- Adhere to internal SLA's to ensure operational efficiency and achievement of agreed customer service standards.
- Proficient in the assessment and management of underwriting decisions.
- Must understand the underwriting environment and general protocols and processes.
- Ensure adherence to regulatory and compliance requirements.
- Contribute and assist to review processes and protocols where required to assist in PPS’ delivery of quality underwriting decisions.

**People and Culture**:

- Checking and Authorization of underwriting decisions in terms of published delegation of authority.
- Collaboration with relevant stakeholders: Research & Development, Member Services and Intermediary Services.
- Deal with Arbitration and Ombudsman cases and collaborate with other stakeholder during

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