Group SAP Support Administrator

2 weeks ago


Cape Town, South Africa Graduate Placements Full time

**Responsibilities**:

- Resolving level 1 support issues (queries/requests) on the SAP2Grow help desk, from SAP support in the various regions, on time.
- Managing and keeping track of the SAP2Grow help desk.
- Responding to queries/requests where possible, or assigning more complex issues to relevant parties.
- Maintaining a detailed schedule of internal and external SAP tickets including description, status and time spent.
- Performing complex data analysis in support of standing or ad-hoc requests.
- Managing general SAP housekeeping in ensuring that any incomplete transactions and irrelevant or outdated information in the SAP system are addressed.
- Supporting regional SAP support persons with queries relating to the day-to-day running of SAP transactions and analysis of SAP information.
- Working and collaborating with business partners (Regional SAP support and other departments as needed) to analyse root cause for data defects.
- Understanding and integrating company strategies, goals and objectives into all data activities.
- Any other duties reasonably requested.

**Requirements**:

- B com or Information Technology Degree or equivalent
- General accounting knowledge
- SAP knowledge is advantageous
- Be highly computer literate (specifically Excel)
- Experience with technical documentation, charts / graphs, process mapping and flow charts
- Experience in problem solving skills and root cause analysis - identify problems, explore, analyze, formulate solutions
- Strong administrative skills including high attention to detail
- Be a strong team player
- Ability to use own initiative and work with minimum supervision
- Ability to work under pressure to meet strict deadlines
- Be enthusiastic, positive, motivated and self-energized
- Able to adapt to change quickly and effectively
- Committed to providing excellent customer service
- Excellent written and verbal communication skills
- Consistency, communication, excellent organizing skills and time management



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