Porter

5 days ago

Cape Town, South Africa Kerzner International Resorts Full time

Porter
(7138)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**_ Job Summary_**
- The Porter assists with the delivery and collection of guest’s luggage, parcels, faxes, messages, etc. He also assists in keeping the lobby and Porte Coche neat and tidy and ensures all guests receive prompt, cordial and efficient attention and service throughout their stay._

**_Key Duties and Responsibilities_**
- _Be well groomed and punctual at all times._
- _Ensure prompt, accurate and courteous delivery and collection of any luggage, parcels or mail. Always liaise with Concierge and Front Desk._
- _Ensure correct and secure storage procedures are carried out._
- _Prompt delivery of both local and international newspapers; Local papers to be delivered by 8am; International papers to be delivered by 10h00_
- _Maintaining the cleaning and repair of all flags _
- _Assist the Concierge in keeping the public area clean and tidy._
- _Report any suspicious persons or unattended luggage to the Concierge. Be aware of security procedures._
- _Make sure when you come on shift that the trolleys are clean, storeroom is kept tidy and free of debris _
- _Valet parking of guest cars and ensuring the keys are securely stored_
- _Assist with the Doorperson’s duties when they are not available._
- _Be aware of facilities available in the rooms. _
- _Be familiar with all facilities and services within the hotel and offer general information as required._
- _Ensure you sign in and out timeously and this is signed off by a Front Office Manager on duty. _
- _Read, understand and abide by all the rules and regulations set out in the Employee Handbook._
- _Work night shift as and when required and will be under the management of the Night Auditor on these shifts_
- _Excessive lateness and absenteeism will not be tolerated within the department without a valid reason stated in advance, a sick note or prior communication made with a Supervisor or Management._
- _Prepare and action additional duties outside of job description as and when necessary._

**_General and other duties_**
- _The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time._
- _The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills._
- _The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills._
- _The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within._
- _The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel._
- _The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position._

**_Interpersonal Relationships_**
- _Subordinates and other members of staff are dealt with in a polite and helpful manner at all times._
- _Employee differences or disputes are settled quietly, away from other employees and guests._
- _Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict._
- _Management is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when n

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