Hotel Porter

2 weeks ago

Cape Town, South Africa Belmond Hotels Full time

Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Porter to join the team.
- Be knowledgeable on all hotel services, hours of operation, key personnel, hotel policies, etc. in order to assist guests with queries.
- Keep management well informed of any guest’s concerns and complaints, and action taken.
- Maintain a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
- Assist with valet parking.
- Ensure that all bags are properly tagged and get to the guest room timeously.
- Ensure the department meets the required Leading Quality Assurance standards.
- To conduct all duties in accordance with hotel standards.
- Deliver messages and communication for guests timeously.
- Ensure you follow the hotel standards to have guest’s luggage in the guest rooms as soon as possible.
- Assist with other departmental and hotel duties as assigned by Management occasionally or on a daily basis.
- Maintain all Front of House areas in an orderly manner - general upkeep of the work area, which includes back of house store room, the port cochere and surrounding area to entrance (benches, trash cans and pot plants etc.)
- Maintain and upkeep of departmental equipment - trolleys, umbrellas etc which includes polishing of trolleys.
- Assist with collecting/purchasing guest requests for items that may need to be purchased off site.
- Assist with rooming of guests as and when required.
- Assist Front Office with the welcome drinks (serving and replenishing).

Competitive basic salary

Medical aid & pension fund benefit

Internal Belmond discounts

Loyalty and recognition rewards programme

Employee Assistance Programme

On going Learning and Development opportunities

Regular community, social and staff welfare events

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