Linen Controller

1 week ago

Cape Town, South Africa Seasoned recruitment Full time

Minimum Experience or Qualifications Required:

- Grade 12 (NQF 4)
- 3 years housekeeping in a 4/5* environment of which at least 1 year should be as a linen room supervisor.
- Experience with a Property Management System
- Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
- Solid financial understanding
- Presentable
- Good command of the English language with solid verbal and written communication skills
- Must be able to work flexible working hours including weekends and public holidays
- Proven experience with stock taking and stock control processes

Advantageous Experience or Qualifications Desired:

- Relevant Hospitality Diploma (NQF 6)
- Exposure to Opera
- Fluency in Xhosa and/or Afrikaans

Key Performance Objectives:
To be a Red Carnation Hotel Ambassador by:

- Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
- Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
- ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
- Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
- Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
- Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
- To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
- To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To supervise the Linen Room Team in according with Red Carnation Hotel Management principles by:

- Ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
- Ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
- Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.

To control the day-to-day operations of the linen room by:

- Ensuring that all invoices are checked and cross-checked
- Ensuring the receipt and recording of all dirty hotel linens, uniforms, guest laundry; ensuring they are sent to the laundry service provider; once returned is reconciled against receipts; ensuring quality control practices are met as per RCH standard.
- Ensuring that all uniforms are in a good state of repair and that all items sent for laundering are returned; any short-returns or sub-standard laundering need to be follow-up on, questioned and resolved
- Coordinating with the various laundry suppliers; as well as liaise with them on behalf of the spa and the food and beverage department

To assist with the management and control housekeeping stock by:

- Ensuring that all guest linens and supplies are ordered in accordance with the par level requirements
- Ensuring that monthly/quarterly stock takes are done of all linen, guest supplier and cleaning supplies and that any variances are thoroughly investigated and resolved
- Taking responsibility for the stock in the boom store, furniture store and chemical store
- Ensuring a regular and accurate amenities stock take is done on a monthly basis and that stock is ordered accordingly.

From time to time assisting in other roles by:

- Assuming the responsibilities of the Assistant Housekeeping Manager in his/her absence
- Overseeing and manager all the floor supervisors on shift when rostered as Housekeeping Manager on Duty
- Working closely with the Hotel Coordinator and when required assume duties in the coordinator’s absence.

**Job Types**: Full-time, Permanent

**Salary**: R7,000.00 - R10,000.00 per month

Application Question(s):

- What is your notice period?

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