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Laundry Manager

4 months ago

Cape Town, South Africa Belmond Management Full time

After a day of discovery, our beautiful rooms, suites and cottages are the perfect place for our guests to dream of adventures still to come. Our remarkable Housekeeping team ensures each space is worth writing home about. If you have exceptional attention to detail, consistency of service standards and the determination to exceed our guests’ expectations, we would love to hear from you. Mount Nelson Hotel is looking for a **Laundry Manager** to join the team.

**Main duties and responsibilities**
- Assigns and reviews the work of Laundry employees engaged in receiving, washing, ironing, packaging, and delivering Laundry to various departments or guests.
- Lead and supervise the day to day operations of the department to ensure hotel standards are followed.
- Responsible for the proper handling of guest and hotel laundry.
- Ensuring the washing of linen and uniform as per departmental standards.
- Ensure routine maintenance and upkeep of all laundry equipment.
- Develop new methods for increasing laundry efficiency.
- Record and monitor laundry cost monthly.
- Make reports and recommendations when required.
- Oversee the laundry equipment preventive maintenance program.
- Approve distribution of linen to guestrooms and hotel outlets.
- Inspect the uniform room and all uniforms daily for replacement and damage.
- Conduct daily departmental meetings with supervisors and Laundry team.
- Ensure tool and chemical control of items used in the laundry operation.
- Provide budgetary input regarding current and projected expenditures for supplies, equipment and equipment repair/replacement associated with the laundry operation.
- Ensure the general cleanliness of all work areas and linen storage room.
- Inspect linen/garments for stains, rips or damage.
- Monitor arrivals and departures to ensure sufficient stock is available.
- Attend Housekeeping meetings as and when required.
- Actively respond to guest questions, concerns, and requests and update and respond to glitches daily.
- Maintain and manage the OnTrack system daily.
- Perform spot checks in all outlets to monitor the quality of work of the Laundry attendants and seamstress (Ironing, repair works etc).
- Conduct regular meetings with hotel outlet managers to build and maintain a working relationship and to discuss any Laundry concerns.
- Control all purchasing orders for the Laundry department and manage the budget accordingly.
- Conduct quarterly OE stock count.
- Prepare the monthly condemned linen items report and submit to purchasing. Ensure the replacement thereof by drawing accurate stock from stores to maintain par levels.
- Assist in other areas of the Housekeeping department as and when required.
- Weekly stock takes of irons and ironing boards and report shortages accordingly.
- Conduct regular training of hygiene standards with the department.

**Requirements**:
Experience and qualifications
- Grade 12 (Matric) Certificate, bachelor’s degree preferred.
- Minimum 3 years housekeeping/laundry management experience in hotel industry
- Previous experiences with Opera - advantageous

Knowledge and skills
- Proficient in time management; the ability to organize and manage multiple priorities
- Excellent communication skills
- Excellent customer service skills
- Thorough knowledge of housekeeping and laundry operations required
- Computer literacy - essential
- Knowledge on maintaining and updating records related to inventory and laundry supplies.
- In-depth knowledge of mixing processes, preparing solutions, sterilization methods, temperature that needs to be maintained during various laundering process for different types of material etc
- Knowledge of operation, maintenance, care, and repair of various laundry equipment
- Understand or be capable of learning about commercial machinery
- Manage luxury details consistently in guest laundry delivery

**Benefits**
- Competitive basic salary
- Medical aid & pension fund benefit
- Internal Belmond discounts
- Loyalty and recognition rewards programme
- Employee Assistance Programme
- On going Learning and Development opportunities
- Regular community, social and staff welfare events

**Location**:

- South Africa, Cape Town

Department:

- Housekeeping

Employment type:

- Full-time

**Experience**:

- Mid-Senior level