Call Centre Consultant Administrator

2 weeks ago


Pretoria, South Africa JSM Business Services Full time

**Duties**:
Management of calls in a professional and efficient manner
- Follow up calls where and when needed
- Explanation of credit life insurance principles
- Building professional relationships
- Handling all information on basis of trust
- Dealing with clients and processes in line with company procedures
- Optimal use of the "Call Centre" computer system
- Responsible for achieving personal target of the amount of successful Credit Life Insurance

policies per month
- Follow the correct DC Credit Protect procedures
- Complete the appropriate forms
- Maintain professional interaction with AU and Banks
- Prevent duplicate payments
- Maintain good relationships with insurance companies and banks
- Handle claims in a professional and an effective manner
- Follow up and handle entire process of non-payers
- Ensure confidentiality of database information
- Any other instruction from Management
- Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately
- Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives.
- Create and maintain case management records of daily problems and remedial actions taken in a call center database.
- Leverage data and insights gathered in the call center to recommend and influence process-improvement opportunities.

Requirements and Experience:

- Grade 12 / Matric
- RE5 qualification (Advantageous)
- FAIS qualifications (Advantageous)
- Excellent Communication skills - must be able to speak English and Afrikaans
- Handling calls in a professional and efficient manner
- Call center process and systems proficiency
- Computer literate: MS Word, Excel, Outlook, SharePoint
- Minimum of 1-year experience working in a call center

**Salary**: From R8,500.00 per month

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Call Centre: 1 year (required)

**Language**:

- English and Afrikaans (required)


  • Call Centre Consultant

    38 minutes ago


    Pretoria, South Africa EZ Shuttle Full time

    **Assisting Team, answer incoming calls from customers, handling of reservations and quotations, answer inquiries and questions, handle complaints, troubleshoot problem and provide information. Assisting, advising, coaching and monitoring Junior Call Centre Consultant with relevant work related queries.** - **Grade 12 and;** - **Formal Training or...


  • Pretoria, South Africa Ez-shuttle services Full time

    **Key Performance areas** **CUSTOMER SERVICE**: - Effective customer intelligence; - Ensuring monthly errors do not exceed 4 in one month; - Effectively and efficiently assist existing and new clients with bookings; - Effectively and efficiently handle client’s queries; - Maintain customer/potential customer data bases; - Ensuring that errors don’t...

  • Call Centre Agent

    5 days ago


    Pretoria, South Africa Dante Personnel Full time

    Gauteng, Pretoria East - R 6500 - R 7500 Well established Law Firm with a Debt Collections Department is looking for a Call Centre Agent to join their team **Minimum requirements**: - Grade 12 - Excellent verbal communication in English plus at least 3 other SA Languages - 3 Years' plus experience working in a Call Centre dealing with Banking Collections,...


  • Pretoria, South Africa Affirmative Portfolios Full time

    **Administrator IT ~ Information Technology** **Pretoria** ***: **Director - Call Centre** **(DIR/CC/CRM/2023/01-1P)** **R1 162 200.00 per annum (all-inclusive package) level 13** **PRETORIA (BASED AT TREVENNA)** **Purpose**: One permanent position of Director: Call Centre is currently available within the CRM Unit at GPAA. The purpose of the job is to...

  • Call Centre staff

    Found in: Talent ZA C2 - 3 weeks ago


    Pretoria, South Africa Isilumko Staffing Full time

    If you have an RE 5 OR RE 5 and 120 FAIS credits - Long term insurance, Matric, Call Centre certificate, 1 FULL year of Outbound Call centre experience selling Funeral and Life cover and reside close to Menlyn mall, please send me your CV!!!!!!!Even if you have 1 FULL year and already been booked to write your RE 5 (Depending on DOFA date).Looking for...

  • Call Centre Agent

    4 days ago


    Pretoria, South Africa People Dimension Full time

    **Job Description/Duties**: - To communicate with new and existing clients - Handle follow up and new leads and calls - Taking Photos of vehicles to be loaded onto website - Loading of vehicles onto company website **Minimum Requirements**: - Must have a minimum of 2 Years Call Centre experience in Dealerships - Good communication/people skills and the...

  • Call Centre Agent

    Found in: Talent ZA C2 - 3 weeks ago


    Pretoria, South Africa People Dimension Full time

    Job Description/Duties:• To communicate with new and existing clients • Handle follow up and new leads and calls• Taking Photos of vehicles to be loaded onto website• Loading of vehicles onto company websiteMinimum Requirements:• Candidate must fully bilingual• Must have a minimum of 2 Years Call Centre experiencein Dealerships• Good...


  • Pretoria, South Africa Isilumko Staffing Full time

    **Job Functions** Sales **Industries** Insurance **Specification** 1.Market products and achieve sales target (TCF) - Sell policies (in and out bound) - Capture policy on system - Attend to client queries - Process amendments on policies - Responsible for own policy retention 2.Fit and Proper Requirements - Adhere and comply to FSB board notice in...


  • Pretoria, South Africa Isilumko Staffing Full time

    We are looking for an experienced Outbound Call Centre agents for a Long term insurer with a big footprint in South Africa, if this interests you then read further.... We are only looking for money hungry, very well spoken English, target driven and top performing Call Centre Agents who have sold funeral cover to join our client towards Pretoria Attend to...


  • Pretoria, South Africa Zeal HR Full time

    **Call Centre Support Supervisor** **INTRODUCTION**: An exciting opportunity has become available within the medical technology and devices industry, for a Support Supervisor in the international Call centre. Our client is an impact-driven digital health company passionate about affordable access to healthy hearing for everyone, everywhere. This is an...

  • Call Centre Agent

    Found in: Talent ZA C2 - 3 weeks ago


    Pretoria, South Africa CTU Career Chatz Full time

    Job SummaryThe Call Centre Agent will play a pivotal role in connecting with potential customers and qualifying leads to aid the sales team. The ideal candidate should be comfortable with high-volume outbound calls, be digitally savvy to handle chatbot and WhatsApp inquiries, and have a knack for lead capture and qualification. They should also be organized,...

  • Life and Funeral Sales Call Centre Agents

    Found in: Talent ZA C2 - 3 weeks ago


    Pretoria, South Africa Isilumko Staffing Full time

    Life and Funeral Sales Call Centre AgentsMenlynPermanent We are seeking Call Centre agents with experience in long term insurance.Basic and commission. Requirements:MatricClear ITCRE 5 within 2 years of DOFAFull FAIS credits within 6 years of DOFA

  • Call Centre Agent

    Found in: Talent ZA C2 - 3 weeks ago


    Pretoria, South Africa Status Asset Management Full time

    Position: Call Centre Agent Location: Pretoria  Are you all about sales and addressing customer concerns? Are you customer focused with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we’re HIRING!! This role plays an integral part in our team, as you are the first point of contact...

  • Long Term Insurance Call Centre Sales Agents

    Found in: Talent ZA C2 - 3 weeks ago


    Pretoria, South Africa Isilumko Staffing Full time

    Call Centre Sales Agents (Outbound)Menlyn, PretoriaPermanent Job DutiesSell funeral and Life policies (out bound)Apply product knowledgeCapture policy on systemAttend to client queriesProcess amendments on policiesResponsible for own policy retention Requirements:MatricCall Centre CertificateRE 5 within 2 years of DOFA.Full FAIS within 6 years of DOFA1...

  • Call Centre Agent

    3 weeks ago


    Pretoria, South Africa Ver-Tex Solutions Full time

    We are looking for dynamic COLLECTIONS AGENTS to join our high paced Call Centre in Pretoria East. If you have: - Grade 10 - 12, with experience or no experience We offer: - Salary of R4500 - R5500 + commission & incentives Don’t hesitate to send your CV today. **Job Types**: Full-time, Permanent **Salary**: R4,500.00 - R5,500.00 per month

  • Receptionist / Administrator - Tshwane

    Found in: beBee S ZA - 3 weeks ago


    Northern Cape, Pretoria, South Africa Marvel Placement Consultant Full time

    Marvel Placement Consultant’s job vacancy, Career and Recruitment Job title : Receptionist / Administrator – Tshwane jobs in Northern Cape Job Location : Northern Cape, Pretoria Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Receptionist / Administrator Our boutique Group of Companies specialising in Recruitment,...

  • Sales Call Centre Agent

    Found in: Talent ZA C2 - 3 weeks ago


    Pretoria, South Africa Status Asset Management Full time

    Position: Sales Call Centre Agent Location: Pretoria  Are you all about client services and addressing customer concerns? Are you a fantastic salesperson with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we’re HIRING! This role plays an integral part in our team, as you are the...

  • OMF Service Centre Consultant

    Found in: Talent ZA C2 - 5 days ago


    Pretoria, South Africa Old Mutual Full time

    Description This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts. Deal with clients via telephone in adherence to procedural, productivity and quality standards from a...

  • Data Administrator

    6 days ago


    Pretoria, South Africa Virago Recruitment Full time

    Legal firm in Pretoria East is looking for a Data Administrator to join their team. **Experienced Required**: Managing of SFTP and client / service provider portals. Prepare and Import files (handover, payment, trace, and ad-hoc) on both Excalibur and Lexpro. Import of financial transactions from Lexpro. Attend to report extracts daily, weekly, monthly...

  • Client Service Consultant

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    Job Details:Title: Client Service ConsultantLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: Insurance Salary / CTC: R 18 000Reports to: Call Centre ManagerJob Description:The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and taking calls, e-mails,...