Outsurance Broker General Manager

3 months ago

Cape Town, South Africa OUTsurance Full time

**Company Description**
OUTsurance is a customer-centric and dynamic financial services company with a global foot print and a proud history of innovation. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
- OUTsurance is a formidable player in the short term insurance market. As a values-based organisation we take our reputation for awesome service and innovation seriously and strive for excellence in all we do.

Our business product offering has grown significantly over the years which lead to the development of the face to face distribution channel (Commercial and Personal).

The incumbent of this position will head up a team of Regional Managers including OUTsurance Brokers located in their designated region.

The key outputs for this role are as follows:

- Achievement of performance measures
- Business development
- Coaching
- Working with data to inform business outcomes
- People Development and Management
- Risk management
- Customer Relationship Management

The OUTsurance Broker General Manager must align themselves with the OUTsurance culture and values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition as well as aligning themselves to the leadership quotients.

**Responsibilities**:

- Targets and Business Management_
- Support the achievement of OUTsurance Brokers by giving input on initiatives within the company in order to enhance sales volumes
- Facilitate the achievement of performance measures.
- Facilitate the communication of agreed performance measures to the OUTsurance Brokers
- Communicate the necessary expectations of all parties involved in order to meet collaborative goals
- Report to the OUTsurance Brokers key changes in strategic direction, structures and operating models in order to ensure transparent communication and effective operation within the region
- Explain and agree targets with individual OUTsurance Brokers, communicate to all levels and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience, cost performance and return on investment
- Provide clear direction to team members on the OUTsurance Brokers strategic and execution plans and key focus areas and ensure their understanding and buy-in by explaining their expected contribution to achievement of business objectives
- Manage regional budgets including signing off of invoices and quotes within mandate. Escalate out of budget items to the Head of Sales for approval
- Review performance against balanced score card components as prescribed by the Head of Sales, discuss gaps and agree action plans to close gaps
- Benchmark productivity of the region against industry standards and create measures to improve productivity
- Assist OUTsurance Brokers, as necessary, by interacting with clients in order to facilitate sales and/or client concerns/complaints
- Coaching_
- Coaching all OUTsurance Brokers within the region to promote a productive sales environment to ensure sales targets are reached
- Meet with OUTsurance Brokers in the regional team on a regular basis in on a one on one basis to coach them on best practice sales processes
- Coach the OUTsurance Brokers on issues and challenges they are experiencing in the region and provide guidance to them on resolving the issues by e.g. brainstorming around the issues / challenges or creating support network for the OUTsurance Brokers to align to
- People Management_
- Actively participate in the recruitment and selection process of all OUTsurance Brokers by interviewing new team members including determining appropriate compensation levels per the relevant remuneration model for OUTsurance Brokers
- Establish and maintain a succession plan for the regional team of OUTsurance Brokers by seeking and attracting OUTsurance Brokers on an ongoing basis
- Create effective workforce plans and recruitment demand plans for own region to ensure that current and future business requirements can be met. Plans should be revised at least twice a year or as and when required
- Work with OUTsurance Brokers in the team to achieve excellent business results through continuous people development and mentoring activities
- Conduct meaningful performance development discussions with OUTsurance Brokers and ensure that agreed action plans are implemented
- Determine and analyze training and development needs for OUTsurance Brokers. Ensure that identified training is budgeted for and executed
- Motivate OUTsurance Brokers in allocated regions and ensure that their efforts are recognized
- Risk management_
- Communicate processes, control requirements and risk management frameworks that impact the sales process in own region and provide documented support to ensure understanding and

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