Assistant Store Manager

3 months ago

Cape Town, South Africa CHÂTEAU GÂTEAUX Full time

Staff management - Ensure all company Standard Operating Procedures are adhered to at all times. - Thoroughly follow up on compliance action plans, completing actions timeously. - Conduct continues in Store staff training to ensure team meets exceptional high service levels. - Ensure that all staff receive a comprehensive induction and that new employees have returned all relevant engagement paperwork prior to commencing their employment with the company. - Manage day-to-day in store operations and assist staff where required. - Prepare and conduct a productive pre-shift meeting with Store Team. Customer service - Handling customer concerns on the spot and by helping staff members resolve customer concerns. - Handle customer complaints effectively with the intention to ensure return business and further exceeding customer expectations. - Log all customer complaints to customer care to make contact with customers if/when required. Store finances - Ensure that the cash handling and store banking procedures are adhered to. - Prepare Daily and Monthly reports. - Maximise store profit performance by monitoring & reducing cost of sales and controllable expenses. - Minimize voids, error corrects, negative invoices and recalls in store. Stock Control
- Order sufficient stock for sales to customers keeping trends and events in mind.
- Maintain all par levels of stock according to sales requirements
- Maintain chiller/s and pastry display par levels according to daily requirements minimizing wastage
- Ensure grab & go chiller are sufficiently stocked for sale to customers.
- Conduct stocktakes and investigate and resolve variances on the day. Store Operations
- Maintain high levels Health & Hygiene in Store and ensure correct setup is completed.
- Maintain a high level of customer service in store to retain and grow customer base.
- Maintain high freezer, chiller and grab and go standards.
- Check that day-to-day processes are followed in the Store to ensure efficiency.
- Launch of new products in Store. - Communicate and facilitate maintenance requirements for Store.

Health and Safety
- Food Safety
- HACCP knowledge

**Salary**: R8,000.00 - R10,500.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (required)

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