Wfm Scheduler

6 days ago

Johannesburg, South Africa NTT Ltd Full time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

Compiles staffing level requirement forecasting and workplace scheduling in call-center environments.

Prepares reports to determine call volume, calling patterns, service trends, and staff productivity.

Tracks vacation schedules, shift change requests and monitors new-hire, holiday, and seasonal shift needs.

Updates and maintains scheduling database with current information.

**Working at NTT**

Resource Scheduling Administrators/Coordinators support the delivery teams by ensuring that there are adequate and competent human resources available to deliver on all clients’ expectations and contracts.

They are responsible for coordinating activities and resources in support of projects that impact multiple departments, systems/workflows with low-risk complexity, or multiple projects simultaneously with lesser risk or complexity.

**Key Roles and Responsibilities**:

- Provide all coordination support related to resource scheduling to the delivery teams
- Provide resource scheduling coordination activities to the immediate team
- Provide general project planning support
- Assist with maintaining resource schedules

**Knowledge, Skills, and Attributes**:

- Ability to work with diverse personalities and demonstrates a high level of teamwork
- Proactive in approach and meticulous attention to detail
- Excellent verbal and written communication
- Service-oriented aptitude

**Academic Qualifications and Certifications**:

- Relevant qualification or certification or equivalent related work experience

**Required Experience**:

- Moderate level resource scheduling and/or project management experience
- Demonstrated experience working in a technology services environment

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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