Online Sales Consultant, Somerset West

2 weeks ago


Somerset West, South Africa Rola Group, Somerset West Full time

Note that this is not a remote working position.

**Purpose of the Position**:
Effectively engage with the online customer to convert online leads into sales. The Online Sales Consultant is responsible to actively drive the online vehicle queries to sales and to support the sales teams on Dealership level. The incumbent needs to manage the online sales process effectively and handle all enquiries in a professional manner, within the required response time.

**Duties and Responsibilities**:

- Following-up on leads in a timely manner and ensure all potential sales were explored when referred to a dealership.
- Conduct pre-qualifications check by collecting all relevant documentation needed from the customer to qualify as a buyer, e.g., license, proof of salary, instalment expectation, etc.
- Drive and manage both new and pre-owned vehicle sales as separate processes through the online platform.
- Continually match customers to vehicles and ensure where a query comes in for a vehicle which has been sold, effort is made to ensure a vehicle is found to match the customer need, ensuring optimal sales and great customer service.
- Provide expert sales guidance to the online customers by maintaining excellent product knowledge and sales expertise.

**Minimum Requirements**
- Prior call centre and/or leads management experience essential
- Customer Services background essential
- Computer Literate and fluent in MS Office
- Sales related systems experience _e.g., CMS, LMS_, desirable
- Motor Industry specific experience advantageous
- Valid Driver’s License
- Strong interpersonal and negotiation skills
- High level of motivation, initiative and integrity

**Salary structure**:

- Basic monthly salary
- Incentive structure
- Provident fund & Medical aid benefits

**Job Types**: Full-time, Permanent


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