Programme Support Administrator

1 week ago

Midrand, South Africa The Academic Institute of Excellence Full time

It is a hybrid environment (Between Midrand, Greenside and Remote)

**Position Duties & Responsibilities**:

- Attend to general academic administration-related duties.
- Ensure making assessments were completed by the lectures and submitted within the specified timeframe as well as following up with lecturers and informing your Qualification Co-Ordinator when marking falls behind.
- Creating Statements of Results as and when they become available, and distributing them to the relevant students.
- Supporting and guiding the students to compile their Portfolio of Evidence before it is sent through for Assessment, Moderation, and External Verification.
- Assist in generating Certificate of Competence creation after external verification.
- Upload learners onto relevant systems used by various SETA’s.
- Assisting with the re-registration process of students.
- Recognising and noting possible problems in advance and suggesting solutions. In the case that complaints do arise the Student Support is responsible to assist in the gathering of any information for the RCO department investigations.
- Recognising patterns of problems and pre-empting the problem by providing and managing the implementation of solutions.
- Be willing to go beyond expectations to ensure students are satisfied.
- Work together with the Qualification Co-Ordinator to populate master lists, distribute and order exam vouchers.
- Populate the master Adobe lists and liaise with students in terms of any software related queries.
- Manage resources on SharePoint and ensure filing is neat and up to date.
- Attend and support Open Days on certain Saturdays.
- Assist with late shifts and Saturday class shifts as per the pre-determined schedule.
- Create, monitor and manage all online classes as per the timetables.
- Assist with drafting any official documentation and send it to management for vetting such as confirmation letters.
- Doing routine quality checks to ensure that classes are recorded, the sound is up the standard and the correct company stationary is used.
- Assist with walk-in students who would like to meet regarding any academic/support related queries.
- Assist with basic IT/Software related queries by accessing a student’s computer remotely or on campus.
- Responding on Live Chats and ensuring that the information provided is accurate and punctual.
- Assist with Short Learning Programme Support tasks include but not limited to: Delegate on-boarding and sending of login detailso Communicate platform wide support issues in a timely manner and escalate support issues to hosting providers.o Support users in the use of platforms and tools (Download content, learner guides, exercise files, submitting files, downloading certificates etc.)o Support and guide students where needed with PoE or assessment related matters.

**Application Requirements**:

- Grade 12 with full Mathematics.
- Diploma/Degree in Business Management or Business Administrator is preferable.
- 2 years’ experience in administration or similar role within a Higher Education environment would be highly advantageous.
- Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint, Teams etc.)
- Above average ability to understand, use and learn new technology.
- Must have your own transport.

The following attributes are linked to the Code of Conduct for general staff and Code of Ethics for Senior and Top Management. These points indicate the kind of behaviour that is expected:

- Must be able to work under pressure.
- Excellent attention to detail.
- Comfortable interacting with external clients and suppliers at senior level.
- Excellent communication and people skills.
- People Centricity - Respectful and helpful nature when dealing with clients, peers and colleagues.
- Urgency - The position requires decisiveness, quick response and fast action.
- Self-Control - The ability to govern one’s emotions and reactions is a key part of customer service.
- Demonstrated ability to work independently with mínimal supervision.
- Ability to assess a situation to determine the severity of a problem and escalate when required.

**Why work at AIE**:
**Vision and Mission**: To deliver demand-driven education, built upon the principal of quality education through innovation and technology.
Working environment: A hybrid working environment where we combine remote and on-campus.
**Our values**: At our core, we practice Empathy, Fairness, Respect, Accountability and Humility. In perpetuity, our drive remains to be industry revolutionaries of a company proud of its people, its customers and its products.
**Work / Life balance**: 21 days’ annual leave per year and 10 days’ staff development leave.
**We promote continuous self-development**: The main benefit of an academic institution is that our core consists of education and further developing individuals and the same applies to our employees. We expect passionate individuals who want to further their skills and studies and pro

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