Privileged Access Management Support Specialist

3 months ago


Bryanston, South Africa Galeboe Professional Services Full time

**Job Summary**:
The PAM Support Specialist is responsible for providing comprehensive support and maintenance of CyberArk Privileged Access Management (PAM) solutions. This role involves the installation, configuration, and ongoing management of PAM tools to ensure the security of privileged accounts within the organization.

**Key Responsibilities**:

- System Management: Perform installation, configuration, upgrades, and patches of CyberArk components, including the Vault, PVWA, CPM, and PSM.
- Incident Management: Respond to and resolve incidents, service requests, and change requests related to PAM, ensuring mínimal downtime and adherence to SLAs.
- Health Checks: Conduct regular health checks and performance monitoring of CyberArk environments, ensuring optimal system performance and compliance with security policies.
- Troubleshooting: Analyze and resolve PAM-related issues, providing expert-level support and collaborating with other IT teams when necessary.
- Documentation: Maintain up-to-date documentation of PAM configurations, operational procedures, and troubleshooting guides.
- Compliance and Reporting: Generate reports on PAM system status, user activity, and compliance with security policies, providing insights and recommendations for improvements.
- User Support and Training: Assist users in understanding and effectively utilizing PAM tools, providing training and support as needed.

**Qualifications**:

- Certifications: CyberArk Guardian Certification (GUARD) or CyberArk Certified Delivery Engineer (CDE-Access).
- Experience: Minimum of 2 years of experience in supporting PAM solutions, preferably CyberArk, within an enterprise environment.
- Education: Bachelor's degree in Information Technology, Cybersecurity, or a related field (preferred).

**Skills**:

- Technical Expertise: Strong knowledge of CyberArk architecture, components, and functionalities.
- Problem Solving: Excellent troubleshooting skills with a proactive approach to identifying and resolving technical issues.
- Communication: Strong communication skills with the ability to explain technical concepts to non-technical users.
- Teamwork: Ability to work collaboratively with cross-functional teams, including IT Security, Network, and Operations.

**Key Performance Indicators (KPIs)**:

- Response and resolution time for incidents and service requests.
- System uptime and performance metrics.
- User satisfaction and support efficiency.

Application Question(s):

- Do you give Galeboe Professional Services permission to use your CV for tender responses?
- Expected salary



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