Agents Sales Consultant

7 months ago


Cape Town, South Africa Hospitality Jobs Africa Full time

Responsibilities and Duties:

- Handling of safari requests from agents with planning, coating and accurate information within the required turnaround time
- meet and exceed individual, team and company targets
- Proactive response to agent request including suggestions on itinerary design, routing, logistics, alternatives, upselling, and offering additional information as needed
- follow booking procedures set out in the operating manuals when booking all property, vehicles, and activities that make up the safari
- on confirmation complete the safari file with all the information required
- build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process
- follow up with agents after a safari for any feedback
- always looking for ways to increase sales and playing an active role in increase the performance of the sales team
- report any errors or issues to your line manager immediately on discovery
- Provide proactive support to colleagues during peak or leave times

Requirement & Qualifications:

- Experience in and knowledge of safari sales required
- 10 - 15 years of experience in the broader industry sector (hospitality & tourism)
- Experience and a good understanding of the safari tourism environment
- Experience in dealing with and delivering on western business demands
- Experience with travel and reservation systems
- Designing detailed and individualized quotes for itinerary requests
- Excellent sales skills and the ability to upsell
- Target-orientated and experienced in delivering results in a performance-orientated and fast-paced sales environment
- Good knowledge of sales systems
- Strong administration and organizational skills
- Experience in and willingness to handle issues outside of office when required

License/Certification:

- Driver's License (required)



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