Dispatch Clerk

23 hours ago


Cape Town, South Africa Tower Group Full time

and will be responsible for the following:
**KEY RESPONSIBILITIES**
- Control and receipt of cash and credit/debit card transactions from customers
- Assisting with daily balancing of cash float and the Sage transaction sheet
- Assisting with daily control of Electronic Fund Transfers
- Excellent Customer Service
- Handling Customer Collections for Cash and Account Customers
- Filing and scanning of Customers invoices
- Ensuring POD capturing of all invoices is up to date
- Ensuring dispatch shelves are up to date by
- Communicating to sales of non-collected orders
- Cancelling expired orders and returning stock
- General stock takes of orders in dispatch

**REQUIREMENTS**
- Matric with mathematics is essential
- A minimum of one (1) year relevant work experience in a customer facing environment
- Previous warehouse experience/knowledge with ICT distribution processes and operations will be advantageous
- Own transport and valid driver’s license
- Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload
- Above average computer literacy in MS Word, Excel, Outlook and PowerPoint
- Service quality orientated
- Customer focused
- Copes effortlessly within a high stress and pressurized environment
- Excellent communication, writing and people skills
- Willing to go the extra mile and succeed
- Technology driven
- Basic calculations (ability to work with numbers)
- Self-actualization (capacity to assert oneself)
- Motivation (ability to motivate others)
- Negotiation (in a spirit of co-operation with the aim of an amicable outcome)
- Tact (courteous, diplomatic, respectful manner)
- Excellence orientation (set and achieve high standards & ongoing improvement)
- Feedback (provide positive, helpful & productive feedback)
- Liaison (establish effective personal contact / channel for Communication between parties)
- Written and verbal communication (convey information through written / verbal instruction)
- Evaluating (ask questions, analyze, give attention to, and attend to detail)

**PERSONAL ATTRIBUTES**
- Mature and outgoing individual
- Well-groomed and highly presentable
- Well organized individual
- High attention to detail
- Positive individual
- High level of energy
- Self-driven and willing to go the extra mile
- A high level of perseverance
- Be patient, tolerant and diplomatic
- Ability to work as part of a team
- Analytical thinker
- Problem Solver


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