Corporate Risk

4 weeks ago

Johannesburg, South Africa Willis Towers Watson Full time

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 46,000 employees serving more than 140 countries and markets. At WTW there are two segments, Health, Wealth & Career and Risk & Broking. Our segments develop and deliver world-class risk and consulting solutions to our clients. Within Risk & Broking, there is a Corporate Risk and Broking business which is approximately 90% of the business revenue.

**The role**

As the CRB Country Leader for South Africa, you will be responsible for representing the WTW business to the marketplace, being customers and suppliers. This includes responsibility for developing and executing a 3-year business plan, reviewed annually **, **that drives overall revenue growth and direct margin improvement and profitability (P&L) for the business line. You will develop local insurance market relationships, oversee effective deployment of all resources, and build strong relationships with clients and convert prospects into future clients.

The total team will be around 150 employees with an approximate revenue of around USD 25 mio. You will have the following responsibilities:

- Drive the revenue growth and profitability by actively managing country P&L (revenue growth, direct cost management etc.).
- Make smart connections by identifying comprehensive solutions to client situations and determining how to best bring those solutions to the client.
- Ensure WTW value proposition is clearly understood by colleagues, regularly reviewed and implemented. Consistently deliver client solutions that address each client’s risk exposure needs.
- Foster a trusted executive risk advisor relationship with strategic clients representing 70%+ of the business model revenue.
- Drive innovation & excellent client experiences by connecting WTW expertise across Lines of Business, specialty, geography, product and industry.
- In conjunction with Broking, maintain key senior underwriting relationships with insurers to bolster WTW market leverage, in the best interests of our clients.
- Serve as the legal representative and director of Willis South Africa (Proprietary) Limited, ensuring compliance with local regulations, corporate governance standards and regulatory requirements.
- Develop & implement organic growth plans focused on key segments, industries & Lines of Business segments to support revenue growth
- Actively lead the development of new & expanded revenue opportunities by working closely with new business, Lines of Business segments & Market/Industry leads to engage applicable internal and external resources.
- Drive client retention by responding quickly to clients’ dissatisfaction and implement changes to satisfactorily address the servicing issues. Maintain client retention ratios above 95% of organic annual revenue.
- Actively mentor and provide guidance to service teams on best practices. Provide guidance on service fee revenue model pricing, effective utilization of CRM sales tools (dashboards, pipelines, etc.) to optimize revenue growth across existing and new revenue streams.
- Overseeing the effective promotion and practice of good corporate governance and compliance pertaining to all relevant policies, legislation and regulations.
- Budget permitting, execute WTW brand marketing plans in collaboration with the geography leader and WTW marketing team.
- Identify, hire, develop and retain strategic talent investment know how - ensure accuracy, consistency and compliance with annual compensation plan and STI, career level job grading, annual performance objectives reviews and address under-performing investment hires and ensure there is ongoing technical insurance and soft skills trainingin place.
- Facilitating continuous adequate resource management: human, financial and technological.
- Ensure revenue forecasting is always accurate and up to date.
- Engage colleagues on a regular basis to daily practice an ideal team culture that is based on the WTW Values and Behaviors. Foster a culture of gender and race inclusion & diversity. Foster a culture where every colleague feels relaxed to challenge the status quo, to meet customers future risk advisory needs.

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