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Client Success Specialist Geno

1 month ago

Johannesburg, South Africa Oracle Full time

Client Success Specialist GenO - ZA-220008NG

**Applicants are required to read, write, and speak the following languages**: English

**Preferred Qualifications**

Start your success story with GenO

Are you passionate about unlocking value through technology? Have you been looking for the opportunity to shift your career up a gear or maybe help get you back on-course? We’re not interested in your previous work experience—instead, we want to get to know the real you. That way you’re free to use every part of what makes you unique to learn, grow, and succeed. In return, we’ll help you find your calling and kick-start an extraordinary career.
Generation Oracle (GenO) is Oracle’s brand new career development initiative, focused on identifying and advancing early-in-career and returnship talent through a tailored Customer Success programme. GenO delivers learning, continuous development and clear, accessible career paths whilst offering the opportunity to influence and help steer our business into the future.

Join us as a Customer Success Manager
You will learn how to put your communication and relationship-building skills to work so to nurture resources that ensure the success of our customers.
Your mission will be to empower our customers to achieve the best value from their Cloud investment, and we will be there to guide you along the way.

What you’ll do
- Build relationships with customers and main partners of Customer Success.
- Use your analytical and action oriented skills to advise customers on business objectives.
- Learn about Oracle solutions and guide customers throughout their Cloud lifecycle.
- You will be prepared to work directly with customers on activities, such as:

- Discuss business objectives;
- Discuss action plan and timelines;
- Use value messaging to encourage optimal solution utilization;
- Offer support on product tours, feature capabilities;
- Coach customers on Oracle available resources;
What you’ll bring
- Bachelor degree or equivalent work experience.
- 0-4 years’ work experience.
- Communication skills: You have an ability to effectively collaborate and present concepts clearly.
- Technical aptitude: Quick to learn technical Oracle Cloud Apps concepts.
- Action & Action: Get it done attitude with a strong sense of team work. Self-motivated.

What we’ll give you
- Significant investment in your professional development via training, mentoring and a social network of resources and thought leaders inside Oracle.
- A defined career progression based on annual performance and personal development.
- The opportunity to engage with a variety of customers in multiple areas.
- Fun and flexible work for the ideal work-life balance.
- An inspiring, inclusive, and multicultural community that values fresh perspectives.
- Competitive pay and excellent benefits that will help you do your best work.

**Detailed Description and Job Requirements**

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Work with small, mínimally complex clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities.

Duties and tasks are standard. Completes own role with guidance and within defined policies and procedures. Typically 0 to 2 years of professional experience.

**Job**: Sales
**Location**: ZA-ZA,South Africa-Johannesburg

**Job Type**: Regular Employee Hire
**Organization**: Oracle